Posi Tots Club LLP

We are looking for an energetic, confident, and responsible Café Manager who can take ownership of the day-to-day functioning of Skybox Café.
The person will be the face of the café for customers, handle online and walk-in enquiries, convert birthday parties and other event enquiries, coordinate with the team, and ensure customers have an excellent experience.
This is a hands-on role for someone who enjoys people, hospitality, sales, events, and social media.
Key Responsibilities
Café Operations
<ul>
<li>Oversee the day-to-day operations of the café.</li>
<li>Ensure the café is clean, organized, presentable, and ready for customers.</li>
<li>Coordinate with kitchen and service staff to ensure smooth operations.</li>
<li>Monitor service quality, order timelines, cleanliness, and customer experience.</li>
<li>Handle customer complaints and resolve issues professionally.</li>
<li>Ensure staff follow proper systems, discipline, and service standards.</li>
<li>Monitor inventory and coordinate with management regarding requirements.</li>
<li>Open/close the café and ensure daily operations are completed properly.</li>
</ul>
Enquiries &amp; Sales
<ul>
<li>Handle all enquiries received through Instagram, Facebook, WhatsApp, phone calls, and walk-ins.</li>
<li>Respond quickly and professionally to enquiries.</li>
<li>Understand customer requirements and recommend suitable options.</li>
<li>Handle and close birthday party, celebration, private event, and other booking enquiries.</li>
<li>Follow up with interested customers until the booking is confirmed.</li>
<li>Maintain enquiry and booking records.</li>
<li>Identify opportunities to increase bookings and revenue.</li>
</ul>
Events &amp; Birthday Parties
<ul>
<li>Coordinate with customers regarding event requirements.</li>
<li>Discuss packages, food, décor, seating, activities, timings, etc.</li>
<li>Coordinate with the internal team to ensure events are executed smoothly.</li>
<li>Be present during important events and ensure everything goes according to plan.</li>
<li>Build relationships with customers and encourage repeat bookings and referrals.</li>
</ul>
Social Media &amp; Customer Engagement
<ul>
<li>Be comfortable appearing on Skybox Café's social-media pages when required.</li>
<li>Participate in Reels, videos, stories, event coverage, and promotional content.</li>
<li>Help create ideas for social-media content.</li>
<li>Engage with customers online and respond to comments/messages professionally.</li>
<li>Understand current Instagram trends and help promote café offers and events.</li>
</ul>
What We're Looking For
<ul>
<li>Excellent communication skills in English and Hindi.</li>
<li>Confident, friendly, energetic, and presentable personality.</li>
<li>Strong customer-handling and sales skills.</li>
<li>Comfortable talking to strangers and converting enquiries into bookings.</li>
<li>Good organizational and multitasking abilities.</li>
<li>Ability to manage a team and take responsibility.</li>
<li>Comfortable using WhatsApp, Instagram, Facebook and basic computer applications.</li>
<li>Someone who doesn't wait for instructions for every small task and can take ownership and get things done.</li>
<li>Willing to work during weekends and busy event periods.</li>
</ul>
Pay: ₹10,000.00 - ₹16,000.00 per month
Work Location: In person

Cafe Customer Experience Executive

Cafe Customer Experience Executive

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