Café Duty Manager

About the Position

Caffè Tucci is seeking an experienced, organised, and customer-focused Café Duty Manager to support the daily operation of the café and ensure an excellent experience for every customer. The successful candidate will help lead the café team, maintain high service standards, coordinate daily activities, and ensure that the café operates efficiently during both quiet and busy periods.

The ideal candidate will have strong leadership and communication skills, a positive attitude, and the ability to manage staff while delivering friendly and professional customer service. This role is suitable for someone who enjoys working in a fast-paced café environment, takes responsibility for operational standards, and can motivate team members to achieve shared goals.

Key Responsibilities

• Oversee daily café operations and ensure the smooth running of service.
• Supervise, support, and motivate baristas, café assistants, servers, and other team members.
• Allocate duties and organise staff responsibilities during each shift.
• Ensure customers receive friendly, efficient, and professional service.
• Monitor the quality and presentation of coffee, beverages, food, and other menu items.
• Assist with preparing coffee and serving customers during busy periods when required.
• Open and close the café according to established operating procedures.
• Ensure the café floor, customer seating areas, counters, and service stations remain clean and organised.
• Monitor staff attendance, punctuality, and adherence to workplace policies.
• Help train new employees on customer service, café procedures, hygiene, and service standards.
• Handle customer enquiries, feedback, complaints, and service issues professionally.
• Monitor stock levels and coordinate orders for coffee beans, milk, food ingredients, packaging, and other supplies.
• Check deliveries and ensure stock is stored correctly and safely.
• Support cash handling, payment processing, till reconciliation, and end-of-shift reporting where required.
• Monitor sales performance, minimise waste, and help control operating costs.
• Ensure food safety, allergen awareness, cleanliness, and health and safety procedures are followed.
• Check that equipment is clean, maintained, and ready for daily use.
• Communicate operational updates, staffing concerns, and customer feedback to senior management.
• Assist with staff scheduling and shift coordination according to business requirements.
• Identify opportunities to improve service efficiency, customer satisfaction, and team performance.

Qualifications & Skills

• Previous experience in a café, coffee shop, restaurant, or hospitality supervisory role is preferred.
• Experience leading a team or taking responsibility for a shift is an advantage.
• Strong leadership, organisation, and decision-making skills.
• Excellent customer-service and communication abilities.
• Knowledge of coffee preparation, café service, and food and beverage operations.
• Understanding of food hygiene, workplace safety, and allergen-handling procedures.
• Ability to handle customer complaints calmly and find practical solutions.
• Confidence with cash handling, payment systems, and basic sales reporting.
• Good stock-control skills and awareness of waste reduction.
• Ability to prioritise tasks and remain organised during busy periods.
• A professional attitude and commitment to maintaining high service standards.
• Ability to support, coach, and motivate colleagues.
• Basic computer skills and familiarity with point-of-sale (POS) systems are beneficial.
• Flexibility to work shifts, weekends, and public holidays where required.
• Relevant hospitality, leadership, or food hygiene training is an advantag

Pay: £24.00-£36.00 per hour

Expected hours: 46.0 per week

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee assistance programme
• Flexible schedule
• Gym membership
• Referral programme
• Sick pay

Work Location: In person