Café Floor Supervisor

About the Position

Saracens Cafe is looking for a responsible, organised, and customer-focused Café Floor Supervisor to oversee front-of-house activities and help deliver an excellent experience for every customer. The successful candidate will coordinate floor operations, support café staff, maintain high service standards, and ensure that customers receive friendly, efficient, and professional service.

The ideal candidate will have strong communication and leadership skills, a positive attitude, and the ability to remain calm and organised in a busy café environment. This role is suited to someone who enjoys working with people, can guide team members effectively, and takes pride in maintaining a welcoming, clean, and well-organised customer area.

Key Responsibilities

• Supervise daily front-of-house operations and ensure the café floor runs smoothly.
• Coordinate the activities of café servers, baristas, runners, and other customer-service staff.
• Allocate duties and communicate shift priorities clearly to team members.
• Welcome customers and help ensure they receive friendly and attentive service.
• Monitor customer seating, table availability, and the overall flow of service.
• Ensure tables are cleaned, sanitised, and reset promptly after customers leave.
• Check that the dining area, service counters, entrance, and customer facilities remain clean and presentable.
• Support staff with taking orders, serving food and beverages, and responding to customer requests during busy periods.
• Monitor service speed and help resolve delays or operational issues.
• Handle customer feedback and complaints professionally, escalating complex matters to management when necessary.
• Ensure food and beverage orders are communicated accurately between front-of-house and kitchen teams.
• Assist with opening and closing procedures, including preparing the floor for service.
• Monitor staff punctuality, presentation, conduct, and compliance with workplace procedures.
• Help train new team members in customer service, table service, and café standards.
• Check that menus, service stations, cutlery, crockery, and other supplies are ready for use.
• Communicate stock shortages, equipment problems, and maintenance requirements to management.
• Support cash handling and payment procedures when assigned.
• Follow food hygiene, allergen-awareness, health and safety, and customer-area cleanliness procedures.
• Help maintain a safe environment by identifying spills, obstructions, and other potential hazards.
• Share customer feedback and suggestions for improving service quality with management.

Qualifications & Skills

• Previous experience in a café, restaurant, coffee shop, or hospitality environment is preferred.
• Experience supervising a team or coordinating front-of-house duties is an advantage.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer-service skills and a professional approach.
• Ability to organise staff duties and prioritise tasks effectively.
• Confidence handling customer enquiries and resolving service issues.
• Good attention to detail and a commitment to maintaining presentation standards.
• Ability to work efficiently during busy service periods.
• Understanding of basic food hygiene and workplace health and safety.
• Knowledge of table service, order handling, and front-of-house procedures.
• Ability to work cooperatively with kitchen staff, baristas, and management.
• Reliable, punctual, flexible, and well organised.
• Basic computer and point-of-sale (POS) knowledge is beneficial.
• Willingness to support colleagues and lead by example.
• Flexibility to work weekends, evenings, or other shifts according to business needs.

What the Role Offers

• An opportunity to take on a supervisory position in a café environment.
• Experience coordinating front-of-house staff and daily service operations.
• Opportunities to develop leadership, communication, and problem-solving skills.
• Practical experience in customer relations and service-quality management.
• The opportunity to contribute to a welcoming and professional café atmosphere.
• Potential career development into Café Duty Manager, Assistant Café Manager, or other hospitality management roles, subject to vacancies and performance.
• Salary and working hours according to the employer’s terms and conditions.
• Any training, staff discounts, meals, or additional benefits provided by the employer.

How to Apply

Candidates interested in the Café Floor Supervisor position at Saracens Cafe should submit an up-to-date CV outlining relevant café, restaurant, customer-service, or supervisory experience.

Applicants should highlight their ability to coordinate a team, maintain high service standards, handle customer concerns, and work effectively in a fast-paced hospitality environment.

Pay: £16.00-£28.00 per hour

Expected hours: 38.0 per week

Benefits:

• Company events
• Flexible schedule
• Free parking
• Gym membership
• On-site parking
• Sick pay
• Store discount

Work Location: In person