Cafe General Manager

We believe a great cafe is built on three core commitments: excellent customer service, high-quality fresh foods, in a clean and welcoming environment. These values guide how we serve our customers, support our team, and contribute to our community.

We are seeking an experienced Cafe General Manager to lead daily operations, develop a strong team, and drive the continued growth of our cafe. The ideal candidate is a hands-on hospitality leader who shares our values, understands the business side of cafe operations, and knows how to build a team that consistently delivers an exceptional customer experience.

The General Manager works closely with ownership and leads the cafe's Front-of-House (FOH) and Back-of-House (BOH) teams through two designated team leads. Success in this role requires strong communication, effective delegation, and the ability to empower others to take ownership of their responsibilities while maintaining consistent operating standards.

This is an opportunity for a leader who enjoys developing people, improving profitability, building customer relationships, and helping a local cafe become a favorite community destination.

Leadership & Team Development

• Lead, coach, and develop the cafe's Front-of-House and Back-of-House team leads, ensuring clear expectations, accountability, and consistent execution.
• Delegate responsibilities effectively through the FOH and BOH leads, empowering them to manage their respective teams and daily operations while maintaining overall accountability for cafe performance.
• Establish clear communication and coordination between the FOH and BOH teams to ensure a seamless customer experience.
• Oversee employee scheduling, hiring, onboarding, training, and performance management in coordination with the appropriate team leads.
• Monitor staffing levels and labor costs while ensuring adequate coverage and excellent service.
• Develop team members through ongoing coaching, performance feedback, and opportunities for growth.
• Foster a positive, collaborative work environment where employees feel valued, supported, and accountable.
• Maintain a hands-on leadership presence, stepping in to support daily operations when needed without losing sight of broader management responsibilities.

Our Values in Practice

• Excellent Customer Service: Create a friendly, attentive, and welcoming experience that encourages customer loyalty and repeat visits.
• High-Quality Fresh Foods: Maintain high standards for freshness, preparation, presentation, consistency, and product quality.
• Clean and Welcoming Environment: Ensure the cafe, kitchen, merchandise displays, and surrounding grounds are clean, organized, safe, and inviting.
• Teamwork and Accountability: Build a team that communicates effectively, takes ownership, and works together to deliver on our standards.
• Community and Hospitality: Foster genuine relationships with customers and contribute to making the cafe a valued part of the local community.

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• Employee discount
• Paid time off
• Paid training

Work Location: In person