Cafe Manager

Do you thrive in a fast-paced environment and have a passion for delivering exceptional guest experiences? We’re looking for a dynamic and service-oriented Cafe Manager to lead our cafe operations, develop our team, and ensure consistently high standards of service and performance.

Job Responsibilities

• Oversee the day-to-day operations of the cafe, ensuring smooth, efficient, and consistent service delivery.
• Lead, motivate, and develop the cafe team to deliver excellent guest experiences and achieve operational standards.
• Ensure all service procedures, operational policies, and Food & Beverage standards are consistently followed.
• Plan and coordinate daily operations, including manpower deployment, shift planning, pre-opening, and closing activities.
• Ensure the cafe is fully prepared for service, with appropriate staffing, equipment, products, and supplies available.
• Maintain strong knowledge of the menu, recipes, preparation methods, service standards, and product offerings.
• Monitor service quality and guest satisfaction, addressing feedback and operational issues promptly and professionally.
• Oversee cashiering and payment procedures, ensuring accurate transactions and proper cash handling.
• Manage event orders and special requests, ensuring timely preparation, coordination, and delivery according to customer requirements.
• Monitor and manage inventory levels, stock usage, wastage, and ordering in accordance with departmental policies and procedures.
• Drive sales by actively promoting menu items, promotions, and special offerings while identifying opportunities to improve revenue.
• Monitor outlet performance and operational efficiency, identifying areas for improvement and implementing appropriate solutions.
• Ensure the cafe maintains high standards of cleanliness, hygiene, food safety, presentation, and workplace safety.
• Conduct regular briefings and provide coaching and feedback to team members to maintain service and operational standards.
• Work closely with the Operations Manager and other departments to support business initiatives, events, and operational improvements.
• Ensure compliance with company policies, statutory requirements, and relevant Food & Beverage regulations.
• Handle guest feedback, complaints, and service recovery effectively to maintain a positive guest experience.
• Perform any other duties and responsibilities as assigned by the Operations Manager.

Job Requirements

• Minimum 3 years of relevant experience in cafe, restaurant, or Food & Beverage operations, with supervisory or management experience.
• Strong leadership and people management skills, with the ability to motivate and develop a diverse team.
• Positive attitude with a strong passion for delivering exceptional guest experiences.
• Strong understanding of cafe and restaurant operations, service standards, and F&B practices.
• Good organisational and problem-solving skills, with the ability to manage multiple operational priorities.
• Strong customer service and communication skills.
• Experience in event planning and execution is an advantage.
• Commercially aware with the ability to drive sales and identify opportunities to improve outlet performance.
• Comfortable working in a fast-paced environment and handling operational challenges effectively.
• Willingness to work shifts, weekends, and public holidays.
• High standards of personal hygiene, grooming, professionalism, and conduct.