Cafe Manager

Olympia Coffee

Cafe Team Leader

Olympia, WA

Benefits

Paid Time Off: 3 weeks

Paid Sick Time

Full Benefits: Medical, Dental, Vision, and Life Insurance; with 80% of premiums being company paid

100% Company Paid Employee Assistance Program

401k with matching after one year of employment

Comprehensive services and products discounts

Position Description

The Cafe Team Leader works as a member of the Olympia Coffee Retail Team. The Cafe Team Leader is supervised by the Retail Director and works in close collaboration with the Retail Trainer and supervises a team of Baristas in operation of the cafe. The Cafe Team Leader is responsible for managing their cafe’s operational and financial success.

General Responsibilities

• Ensuring the store is providing consistently excellent products and service, and that the environment is inviting, clean, and well stocked.
• Building a well-developed and high performing team that works together collaboratively and upholds company values.

Specific Duties

• Bar Operation and Budgeting
• Performs barista tasks during scheduled shifts (15 - 25 hours per week)
• Ensures clean, attractive, and inviting cafe environment.
• Creates and executes plans to elevate product quality and customer experience, as well as minimize waste and reduce costs.
• Participates in financial goals of the cafe including development and implementation of systems for increasing efficiency and profitability.
• Monitors and manages labor levels to increase efficiency without sacrificing quality or customer experience.
• Maintains vendor relationships and keeps products in stock by ordering products or communicating café inventory needs to the Office Management Team.
• Maintains scheduled preventative maintenance on all equipment, and ensures that all equipment is in proper working order. Troubleshoots small repairs and works with the Retail Director toward a resolution on larger repairs.
• Maintains safe food handling and storage in accordance with Washington State Health Department standards.

Team Development and Education

• Works alongside Human Resources to recruit, hire, and supervise a team of baristas.
• Works closely with the Retail Trainer for initial and ongoing training for the cafe team.
• Demonstrates leadership in coffee preparation, bar management, and hospitality.
• Creates weekly schedules, adjusts hours and shifts as necessary.
• Facilitates communication between cafe teams and works any issues towards resolution.
• Maintains complete knowledge of all coffees, natural wines, and retail products and ensures education of the cafe team.
• Develops leadership within the team including hiring and supervision of lead baristas.
• Educates and ensures the cafe team is upholding company procedures and policies, using corrective action as necessary.
• Promotes positive staff morale and relationships with staff members including honoring staff member company anniversaries.

Desired Characteristics

• Passionate about coffee, great work ethic and desire to be at Olympia Coffee/Moonrise Bakery.
• Positive attitude, great communication, compassionate empathy and strong leadership skills.
• Strong knowledge, background, and experience in coffee preparation, bar management and hospitality.
• Detail-oriented and excellent organization skills
• Ability to solve problems and prioritize important tasks
• Self-motivated with the ability to manage independently
• Capable of handling sensitive and confidential information
• Basic computer skills and technological troubleshooting
• Ability to manage projects and hold others accountable for job performance