Cafe Manager

About the role

We are looking for an experienced, commercially driven Café Manager to take ownership of the day-to-day operations and growth of our café. This role is ideal for someone who combines strong hospitality and operational experience with a genuine sales mindset. Beyond ensuring the café runs smoothly and customers receive excellent service, you will be responsible for growing revenue, working towards monthly sales targets, developing repeat business and identifying new opportunities to increase footfall and spend.

Key responsibilities

• Take ownership of the café's monthly sales targets and develop initiatives to achieve and exceed them
• Identify opportunities to increase daily sales, average customer spend and repeat visits
• Develop strategies to attract new customers and build a loyal regular customer base
• Build relationships with nearby offices, businesses and corporate customers to generate additional café, catering and event sales
• Identify opportunities for promotions, partnerships, corporate packages and other revenue-generating initiatives
• Monitor sales performance and provide regular reporting on results, opportunities and areas for improvement
• Oversee the smooth day-to-day operation of the café
• Maintain high standards of customer service, food presentation, cleanliness and overall café experience
• Manage staffing, scheduling and daily team responsibilities
• Train, motivate and manage café staff to deliver consistently excellent service

About you

• Minimum 5 years of relevant café/F&B experience, with demonstrated experience in a managerial, supervisory or commercially responsible role
• Proven track record of growing café or F&B sales and working towards sales targets
• Commercially minded and comfortable being accountable for revenue performance
• Strong understanding of café operations, customer service and team management
• Confident, proactive and able to identify opportunities rather than simply manage day-to-day operations
• Strong communication and interpersonal skills
• Comfortable building relationships with customers and local businesses
• Organised and able to manage multiple operational priorities
• Singapore Citizen or Permanent Resident