Cafe Manager

• Key Responsibilities

• 1. Caf Operations

• Manage daily caf operations and ensure smooth functioning of all shifts.

• Ensure adherence to company SOPs, operational standards, and brand guidelines.

• Monitor service quality, food quality, hygiene, and overall customer experience.

• Conduct regular operational checks and audits.

2. Sales & Business Performance

• Drive sales and achieve monthly business targets.
• Monitor key performance indicators (KPIs) and identify areas for improvement.
• Implement local store marketing and promotional initiatives to increase sales and footfall.
• Focus on customer retention, upselling, and overall guest satisfaction.

3. People Management

• Lead, motivate, and develop the caf team.
• Manage manpower planning, staff scheduling, attendance, and productivity.
• Conduct team briefings, training, coaching, and performance reviews.
• Support hiring and onboarding of new team members.

4. Inventory & Cost Control

• Manage inventory levels and ensure timely ordering of products and supplies.

• Monitor food costs, waste, stock variances, and operational expenses.

• Conduct regular stock checks and ensure proper inventory rotation.

• 5. Financial & Compliance Management

• Monitor caf P&L and work towards achieving profitability targets. Ensure accurate cash handling, billing, and daily reconciliation.

• Maintain compliance with food safety, hygiene, health, and statutory requirements.

• Ensure all required reports and records are maintained accurately.