Cafe Manager

Cafe Manager is responsible for leading the day-to-day operation of the café by providing consistent outstanding coffee and excellent customer service. In addition, you will be responsible for cashing up, ordering stock, staff managing, hiring and training.

This role requires you to work variable shifts including evenings and weekends.   Previous leadership experience in a cafe environment is required and a minimum of 2 years Barista skills required.   Applicants with 3 years or more will have an advantage.

Minimum 30 hours per week guaranteed.

2 positions available across our locations

Summary of Key Responsibilities:

• Responsible for motivating the store sales force with excellent leadership;
• Manage and coordinate café activities and staff including sales assistants and baristas. Provide smooth, clean and efficient quality of service/products to all our customers as well as safe, pleasant and well-maintained work environment to our staff through constant supervision, communication and taking action on all shop operations;
• Assist the General Manager or Operations Team Leader with Interviewing, hiring and training new café staff members.
• Stock control and purchases: Stock taking, make orders and purchases, invoices and incoming goods control including returns when needed;
• Cash management: Open and close tills, analyse reports (sales, production, cost, etc.), prepare cash out/deposit, bank accounts control, opening fund, paid out;
• Prepare high quality espresso coffee and other hot beverages as teas & hot chocolates, including of operation procedures following Baristas tasks;
• Help customers to choose products, pack & wrap purchases and take payments accordingly.
• Respond to customers inquires and complaints about service and products;
• Ensure that goods and services are correctly priced and displayed;
• Ensures that health and safety standards are maintained in the shop and daily cleaning schedule is enforced according to stores Food Control Plan;
• Contributes to positive team environment;
• Communicates information so that the team can respond as necessary to create the desire environment during each shift;
• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Patagonia Chocolates;
• Human Resources: Optimize the labour force on duty through training, supervision and assisting staff on daily shop operational tasks;
• Create frequent performance reports to the General Manager or Operations Team Leader;
• Maintains regular and punctual attendance;
• Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Any other task that may be required from time to time.