Cafe Manager

Job Description - Cafe Manager Industry: Food & Beverage / Cafe Operations

Job Location: Kolkata, West Bengal

Salary: Up to ₹30,000 per month

Experience: 4-6 Years

Gender Preference: Male

Employment Type: Full-Time

Department: Cafe Operations

Job Summary We are looking for an experienced and customer-focused Cafe Manager to oversee daily cafe operations, manage staff, maintain service quality, control operating costs, and drive sales. The ideal candidate should have hands-on experience in cafe, restaurant, or Quick Service Restaurant (QSR) operations, along with strong leadership and team management skills.

Key Responsibilities

• Manage daily cafe operations, including opening and closing procedures, staff allocation, and service standards.
• Supervise, train, and motivate baristas, service staff, and other team members.
• Ensure excellent customer service and resolve customer complaints professionally.
• Drive sales, achieve revenue targets, and implement strategies to improve business performance.
• Monitor inventory, manage stock replenishment, and minimize wastage.
• Maintain consistency in coffee, beverages, food preparation, presentation, and service quality.
• Ensure compliance with hygiene, sanitation, food safety, and workplace safety standards.
• Monitor expenses, handle cash transactions, review sales reports, and support profitability.
• Coordinate with vendors and suppliers to ensure timely availability of ingredients and materials.
• Prepare daily sales, inventory, staff attendance, and operational performance reports.
• Ensure adherence to standard operating procedures (SOPs), company policies, and brand standards.

Required Skills

• Cafe and Restaurant Operations Management
• Team Leadership and Staff Supervision
• Customer Service and Complaint Resolution
• Sales Target Achievement and Revenue Management
• Inventory and Stock Management
• Cost Control and Waste Reduction
• Food Safety, Hygiene, and Sanitation
• Vendor and Supplier Coordination
• Cash Handling and Sales Reporting
• POS and Billing Systems
• Staff Scheduling and Attendance Management

Educational Qualification

Graduate in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred.

Experience Requirements

• 4-6 years of experience in cafe, restaurant, or food and beverage operations.
• Previous experience managing teams in a cafe or QSR environment.
• Practical knowledge of cafe operations, beverages, inventory control, and sales reporting.

Key Competencies

• Strong leadership and team-building abilities
• Excellent communication and interpersonal skills
• Customer-focused approach
• Sales orientation and business acumen
• Problem-solving and decision-making
• Time management and multitasking
• Attention to detail and operational discipline

Compensation: Up to ₹30,000 per month, depending on experience and suitability.