Cafe Manager

As the Outlet Manager of PPP Coffee, you will be responsible for leading daily operations, ensuring a high standard of service and product quality, and fostering a motivated and professional team culture. You will oversee the full spectrum of outlet performance from operational compliance and team development to customer experience and financial accountability.

Key Responsibilities

A. Operations & Compliance

Oversee day-to-day outlet operations to ensure consistency, efficiency and service excellence.

Ensure compliance with SFA food safety, hygiene and workplace health regulations.

Support the execution of brand-aligned campaigns, events and outlet activations.

B. Team Leadership & Culture

Manage staffing requirements: including recruitment, scheduling and team performance development.

Conduct regular on-the-job training and coaching to uphold service and product standards.

Build a positive and accountable team culture that reflects PPP Coffee’s values.

C. Product, Service & Guest Experience

Maintain quality control of all food and beverage offerings in line with brand expectations.

Ensure a high-quality and consistent guest experience at every service touchpoint of PPP Coffee outlet.

Address and manage service recovery to ensure customer satisfaction and build loyalty.

D. Financial & Inventory Management

Be accountable for the outlet’s P&L performance and cost controls.

Manage inventory ordering, receiving, and stock accuracy, ensuring minimal wastage.

Coordinate with suppliers and internal departments for timely replenishment and operational support.

Requirements

Prior experience in managing an F&B outlet or hospitality team.

Strong leadership, communication, and problem-solving skills.

Solid understanding of food safety and hygiene practices.

Proficiency in POS systems and basic operational software.

Financial acumen with ability to manage costs and interpret P&L reports.

A service-first mindset with passion for specialty coffee and guest engagement.

PPP Coffee aspires to be an organisation that reflects the close communities that our product brings together and serves. We believe that in addition to hiring the right talent, having the right values and mindsets, can lead the organisation in the right direction for specialty coffee.

PPP Coffee’s employees for that matter, are the driving force of the organisation. Our business exists with the following in mind : offering a product or solution, running operations and consolidating our financial position. Yet, this is always underpinned by its people and technology. While coffee as a crop and commodity remains the same, the perception of what coffee can be, has been and will continue to be evolving. We're looking for people who bring fresh ideas from all areas, and work with a collaborative mindset in achieving a collective effort. Whatever your position here, we seek your contribution in taking the initiative and speaking out.

PPP Coffee will always be a coffee company at heart. We hire a diverse range of people with a broad set of technical skills who are ready to make however small a difference, in the world of specialty coffee. With coffee being pervasive in all cultures, countries, languages, social classes - we seek to bring communities closer together, by connecting people with coffee. While we aim to make better coffee, we also aim to make coffee better.