Cafe Manager in Training

Job title: Cafe Manager in Training

Location: TBD

Reports to: Area Manager

FLSA Status: Exempt

Wage: $68,640 - $75,000/annually

But First, Coffee.®

Alfred opened the doors to its first location on tree-lined Melrose Place in January of 2013. Guided by our four core values — CONSISTENT INNOVATION, EVERYDAY EXCELLENCE, COLLABORATIVE INDIVIDUALITY, and JOYFUL BELONGING — we have built a passionate following with our innovative drinks, eye-catching design, and top-notch customer service. Whether you’re visiting a location in Los Angeles, Austin, San Francisco or the Middle East, your Alfred experience may look different, but our mission is singular: for every customer, both brand new and fiercely loyal, to walk out of Alfred as thrilled with their visit as they are with their beverage.

Responsibilities:

Sales and Profitability:

• Executes sales and profit plans
• Manages profitability, sales growth, and cost control (food, inventory, labor, supplies, expenses)
• Oversees scheduling to meet business needs while maintaining target operational and labor costs
• Plans, executes, and communicates sales promotions and new product information

Financial Management:

• Oversees all cash and media management functions
• Performs all POS duties (front and back of house)
• Maintains and trains team on cash handling procedures, deposits, and safe procedures

Store Operations:

• Maintains a clean, organized, and well-mer merchandised store
• Ensures high cleanliness standards in all areas (appearance, merchandising, equipment)

Customer Experience:

• Maintains outstanding hospitality and customer service standards
• Proactively solves customer problems and satisfies customer needs
• Ensures team members provide excellent hospitality consistently

Staffing & Team Development:

• Assists in identifying staffing needs, recruiting, interviewing, hiring, and training new employees
• Facilitates ongoing training and development for current staff
• Ensures team members are committed to company policies
• Provides ongoing training to team members (operating standards, customer service, product knowledge)
• Contributes to positive morale by fostering a work environment with valued employee input
• Ensures team members are properly trained for their roles
• Continually develops employee skills through performance objectives and regular evaluations
• Coaches and counsels team members for improved performance

Safety and Quality Control:

• Promotes and practices safe work habits

• Identifies and resolves potential safety hazards and operational inconsistencies

• Documents accidents and investigates root causes

• Ensures adherence to Alfred drink recipes and procedures for consistent quality

• Ensures high quality of Alfred food and retail offerings

• Educates team members on products and services, including coffee and tea knowledge

• Adhere to all policies and procedures outlined in Company’s employee handbook.

• Any other tasks that may be assigned to meet company goals.

• Previous experience in a café or restaurant setting preferred a plus, but not required.

• A passion for working with the public in a customer-facing capacity.

• Strong communication and interpersonal skills.

• Ability to work well in a team environment and under pressure.

• Positive attitude and willingness to learn.

• Flexibility to attend quarterly team meetings or trainings that may occasionally be scheduled outside of regular working hours.

Physical Requirements

• Able to lift up to 20 pounds without assistance.
• Move quickly and efficiently from one area of the café to another.
• Ability to hear and communicate effectively in English.
• Good vision, including the ability to see details at close range.
• Flexibility to bend and squat as necessary to perform cleaning and stocking tasks.
• Ability to stand for extended periods and work in a fast-paced environment.
• Capable of operating a cash register or tablet device to enter customer orders accurately and efficiently.
• Ability to speak clearly and project voice to effectively communicate with customers and team members.

What You’ll Get:

• Wage: $68,640/annually
• Medical, Dental, & Vision insurance packages
• 401k plan
• Paid time off accruals
• Employee discounts
• Free coffee & pastry each shift
• Performance reviews (90-day & annual review)
• Bonus potential*
• Open Path Collective - Therapy Reimbursement

Equal Opportunity Employer

At Alfred Coffee, we are committed to Equal Employment Opportunity and to attracting, developing and promoting the most qualified employees regardless of their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, victim of any qualifying act of violence (QAOV) status, or any other status protected by state or federal law, and we prohibit employee harassment or discrimination of any kind on the basis of any such protected status.