Café Manager – L'aprem

Position Summary

The Café Manager will be responsible for overseeing the daily operations of L'aprem at Alhazm , ensuring exceptional guest experiences, premium service standards, and consistent product quality. The role requires a hands-on leader with strong experience in fine-dining restaurants or premium café concepts, capable of managing teams, controlling operational costs, driving sales, and maintaining the brand’s high standards of service, hygiene, and presentation.

The ideal candidate is a polished, service-oriented professional with strong leadership, commercial awareness, and a passion for delivering an outstanding café experience.

Key Responsibilities

1. Café Operations & Service Excellence

• Oversee daily café operations to ensure smooth, efficient, and consistent service.
• Maintain premium service standards, presentation, and guest experience in line with the café’s concept.
• Ensure all food and beverage items meet established quality, consistency, and presentation standards.
• Monitor cleanliness, hygiene, food safety, and the overall café appearance.
• Ensure compliance with company policies, operational procedures, and applicable food safety regulations.

2. Customer Experience & Guest Relations

• Ensure exceptional customer service and a welcoming, professional atmosphere.
• Handle guest feedback, complaints, and service recovery professionally and promptly.
• Monitor customer satisfaction and identify opportunities to enhance the overall guest experience.
• Build positive relationships with regular guests and encourage customer loyalty.

3. Staff Management & Leadership

• Supervise, coach, and motivate café staff to achieve operational and service objectives.
• Monitor staff attendance, punctuality, grooming, conduct, and performance.
• Prepare staff schedules and ensure adequate staffing during peak and off-peak periods.
• Conduct team briefings, training, and performance reviews as required.
• Promote teamwork, accountability, and continuous improvement.

4. Financial Performance & Cost Control

• Monitor daily sales, revenue performance, and progress against sales targets.
• Control food and beverage costs, wastage, portioning, and inventory consumption.
• Monitor stock levels, oversee inventory counts, and coordinate purchasing requirements.
• Identify opportunities to improve operational efficiency and profitability.
• Support budget preparation and ensure responsible use of resources.

5. Sales Growth & Business Development

• Develop and implement creative ideas to increase sales, customer traffic, and repeat visits.
• Identify upselling and cross-selling opportunities to improve average transaction value.
• Plan and execute promotions, seasonal offers, and customer engagement activities.
• Monitor sales trends and customer preferences to recommend menu or service improvements.
• Work with the management team to support marketing initiatives and strengthen L'aprem's market positioning.

6. Reporting & Administration

• Prepare and review daily sales, operational, inventory, and staff reports.
• Monitor POS transactions and ensure accurate sales recording and reporting.
• Maintain records relating to attendance, stock, wastage, and operational performance.
• Use sales data and operational reports to identify issues and recommend corrective actions.
• Coordinate with other departments to ensure smooth business operations.

Qualifications & Experience

• Minimum 3–5 years of experience in café or restaurant management , preferably in fine dining, luxury hospitality, or a premium café concept.
• Proven experience in managing daily F&B operations and leading service teams.
• Strong understanding of premium dining service standards and guest experience management.
• Demonstrated knowledge of food safety, hygiene, quality control, and presentation standards.
• Experience in sales performance monitoring, inventory management, and cost control.
• Good knowledge of POS systems and Microsoft Office, particularly Excel.
• Ability to prepare and interpret daily sales and operational reports.
• A degree or diploma in Hospitality Management, Hotel and Restaurant Management, or a related field is an advantage.

Required Skills & Competencies

• Strong leadership, staff supervision, and team development skills.
• Excellent communication and interpersonal skills.
• Customer-focused with the ability to resolve complaints professionally.
• Strong commercial awareness and revenue-generation mindset.
• Excellent organizational, problem-solving, and decision-making abilities.
• Creative, proactive, and capable of developing sales-improvement initiatives.
• High attention to detail and commitment to quality and presentation.
• Ability to manage busy operations and perform effectively under pressure.
• Professional appearance, positive attitude, and strong service orientation.

Preferred Candidate Profile

• Female candidates are preferred for this position.
• Experience in a luxury hotel, fine-dining restaurant, or premium café is highly desirable.
• Demonstrated ability to maintain elevated service standards while achieving commercial targets.
• A polished, confident, and professional personality with a genuine passion for hospitality.
• Candidates with experience in Qatar or the GCC hospitality market will have an advantage.