Cafe operation Manager

JOB PURPOSE:

He will be responsible for the overall operational, commercial, and financial performance of the assigned specialty coffee franchise brand.

will oversee the daily operations of the café(s), ensuring consistent execution of the franchisor's brand standards, specialty coffee quality, customer service standards, food safety requirements, employee performance, sales targets, cost controls, and profitability objectives.

will lead and develop Store Managers, Assistant Managers, Baristas, and café teams while ensuring that all stores consistently deliver the required customer experience and brand standards.

The role requires a strong understanding of specialty coffee operations, café management, barista standards, beverage quality, hospitality, and multi-unit F&B operations.

Key Responsibilities:-

A. Overall Café Operations:

• Manage and oversee the daily operations of the assigned café(s).
• Ensure all stores operate efficiently and in accordance with approved company and franchisor standards.
• Conduct regular store visits and operational inspections.
• Ensure proper opening, closing, shift management, and daily operational procedures.
• Monitor store readiness, cleanliness, presentation, equipment condition, and customer service.
• Ensure operational procedures are consistently implemented across all locations.
• Identify operational gaps and implement corrective actions.
• Maintain high standards of operational discipline and accountability.

B. Specialty Coffee Operations:

• Ensure consistent preparation and presentation of all coffee beverages according to the brand's approved recipes and standards.
• Maintain high standards of espresso extraction, grinder calibration, milk steaming, brewing, and beverage presentation.
• Ensure correct handling, storage, and preparation of coffee beans and other beverage ingredients.
• Monitor coffee quality and consistency across all stores.
• Work closely with the Head Barista / Coffee Trainer to maintain specialty coffee standards.
• Ensure baristas follow approved recipes, brewing methods, portion controls, and presentation standards.
• Conduct regular quality checks and coffee tasting sessions where required.
• Ensure proper calibration and maintenance of espresso machines, grinders, and other coffee equipment.
• Coordinate with Procurement and suppliers regarding coffee beans, milk, syrups, equipment, and other operational requirements.
• Ensure no unauthorized changes are made to recipes, ingredients, or beverage preparation methods.

C. Franchise and Brand Compliance:

• Ensure full compliance with the franchisor's operational standards and requirements.
• Implement all approved franchise policies, procedures, manuals, recipes, and operating standards.
• Coordinate with the franchisor's representatives during inspections, audits, visits, and training programs.
• Ensure all franchise audit findings are addressed within the required timelines.
• Maintain brand consistency across all stores.
• Ensure approved uniforms, menus, packaging, signage, equipment, and customer-facing materials are properly implemented.
• Communicate franchisor updates and requirements to the café management team.
• Support the implementation of new products, promotions, campaigns, and operational initiatives introduced by the franchisor.

D. Sales and Commercial Performance:

• Take full responsibility for achieving store sales and revenue targets.
• Monitor daily, weekly, and monthly sales performance.
• Analyze sales trends and identify opportunities to increase revenue.
• Develop action plans to improve underperforming stores.
• Monitor average transaction value, transactions, product mix, and other relevant commercial KPIs.
• Work closely with the Marketing Department to implement sales-building campaigns and promotions.
• Identify opportunities for upselling, cross-selling, and increasing customer frequency.
• Monitor the performance of new products and promotional campaigns.
• Ensure stores maximize sales opportunities during peak periods.

E. Profitability and Cost Control:

• Monitor store profitability and operational costs.
• Control food and beverage costs, labor costs, wastage, utilities, and other operating expenses.
• Monitor product yields, portion control, and recipe compliance.
• Reduce unnecessary wastage and operational losses.
• Review inventory consumption and identify abnormal variances.
• Work closely with Finance to review store P&L performance.
• Develop corrective action plans for stores with unfavorable cost or profitability results.
• Ensure proper cash handling and financial control procedures are followed.
• Monitor discounts, complimentary items, voids, refunds, and other transactions.

F. People Management and Development:

• Lead, motivate, and develop café management and operational teams.
• Supervise Store Managers, Assistant Managers, Head Baristas, Baristas, and other café employees.
• Ensure proper manpower planning and staffing levels.
• Identify recruitment requirements and coordinate with HR.
• Participate in interviews and selection of key operational employees.
• Ensure new employees receive proper onboarding and operational training.
• Develop internal talent and career progression opportunities.
• Conduct regular performance reviews and provide constructive feedback.
• Identify poor performance and implement appropriate improvement plans.
• Recognize and reward strong employee performance.
• Maintain discipline and ensure compliance with company policies and procedures.
• Promote teamwork, professionalism, accountability, and a positive workplace culture.

G. Barista Training and Coffee Skills:

• Ensure all baristas receive appropriate technical and operational training.
• Develop training plans for new and existing baristas.
• Ensure baristas demonstrate the required knowledge of:
• Espresso preparation
• Grinder calibration
• Coffee extraction
• Milk steaming and texturing
• Latte art
• Manual brewing
• Coffee bean characteristics
• Beverage recipes
• Equipment operation
• Cleaning and maintenance
• Conduct or coordinate practical skills assessments.
• Monitor barista performance and identify training gaps.
• Ensure only properly trained employees are assigned to specialized coffee stations.

H. Customer Experience:

• Ensure consistently high standards of customer service.
• Monitor customer satisfaction and service quality.
• Review customer complaints and ensure timely resolution.
• Identify recurring customer issues and implement corrective actions.
• Ensure employees demonstrate professional communication and hospitality standards.
• Monitor customer waiting times, order accuracy, beverage quality, and overall service speed.
• Ensure the café environment reflects the brand's desired customer experience.

I. Food Safety, Hygiene and Quality:

• Ensure full compliance with company food safety policies and Qatar regulations.
• Ensure proper food handling, storage, temperature control, cleaning, and sanitation.
• Monitor personal hygiene and grooming standards.
• Ensure proper implementation of HACCP and food safety procedures where applicable.
• Coordinate with Food Safety & QA regarding audits and corrective actions.
• Ensure all café employees maintain required food safety practices.
• Take immediate corrective action when food safety risks are identified.
• Ensure all required food safety records and checklists are properly completed.

J. Inventory and Supply Chain:

• Monitor stock availability across all stores.
• Ensure adequate availability of coffee beans, milk, food products, packaging, and operational supplies.
• Coordinate with Procurement and Supply Chain regarding purchasing and replenishment.
• Monitor stock levels and consumption.
• Review inventory variances and investigate discrepancies.
• Control wastage, expired products, damaged goods, and stock losses.
• Ensure proper receiving, storage, and issuing procedures.
• Coordinate with suppliers regarding product quality and delivery issues.

K. Equipment and Maintenance:

• Ensure all coffee machines, grinders, refrigeration units, ovens, POS systems, and other equipment remain operational.
• Conduct regular checks of critical café equipment.
• Report maintenance requirements promptly.
• Coordinate with Maintenance and Engineering teams regarding repairs.
• Ensure preventive maintenance schedules are followed.
• Monitor equipment performance and identify recurring failures.
• Ensure equipment is used correctly and maintained according to manufacturer and franchisor requirements.

L. Store Audits and Performance Monitoring:

• Conduct regular operational audits across all assigned stores.
• Review store performance against operational KPIs.
• Monitor:
• Sales
• Labor cost
• Food and beverage cost
• Wastage
• Customer complaints
• Service speed
• Coffee quality
• Food safety
• Store cleanliness
• Inventory accuracy
• Employee performance
• Prepare corrective action plans for operational deficiencies.
• Follow up to ensure corrective actions are completed within agreed deadlines.

M. New Store Opening:

• Support the opening of new franchise cafés.
• Coordinate with Development, Projects, Procurement, HR, Training, IT, Finance, and the franchisor.
• Support recruitment and manpower planning for new stores.
• Develop pre-opening operational plans.
• Coordinate staff training and onboarding.
• Ensure equipment, products, uniforms, POS systems, and operational materials are ready before opening.
• Conduct operational readiness checks before the official opening.
• Support the opening team during the initial operating period.
• Ensure the new store meets franchisor and company standards from day one.

N. Reporting and Administration:

• Prepare regular operational reports for senior management.
• Submit daily, weekly, and monthly performance reports as required.
• Analyze operational KPIs and provide recommendations.
• Maintain accurate operational records.
• Attend management meetings and present store performance.
• Ensure all required operational documentation is completed and maintained.
• Escalate significant operational, financial, staffing, food safety, or customer issues to senior management.

3. Key Performance Indicators (KPIs):

The Café Operations Manager will be evaluated based on:

• Sales achievement versus budget and target.
• Store profitability and P&L performance.
• Labor cost management.
• Food and beverage cost control.
• Customer satisfaction and complaint levels.
• Specialty coffee quality and consistency.
• Franchisor audit performance.
• Food safety and hygiene audit results.
• Inventory accuracy and wastage control.
• Employee retention and turnover.
• Barista training and competency levels.
• Store operational standards.
• Speed of service and order accuracy.
• Successful implementation of promotions and new products.
• New store opening readiness and performance.
• Maintenance and equipment uptime.
• Compliance with company and franchisor policies.

4. Required Qualifications

• Bachelor's degree or diploma in Hospitality, Business Administration, Food & Beverage Management, or a related field.
• Specialty coffee certification is an advantage.
• Barista certification or SCA-related qualifications are highly desirable.
• Food safety certification is an advantage.
• Strong knowledge of café operations and specialty coffee.

5. Required Experience

• Minimum 5–7 years of experience in café or F&B operations.
• Minimum 2–3 years in a management or multi-unit supervisory position.
• Strong experience in specialty coffee operations.
• Experience with franchised café brands is highly preferred.
• Experience managing multiple outlets is an advantage.
• Strong experience in barista training, coffee quality, customer service, and store performance.
• GCC/Qatar experience is preferred.

6. Technical Skills

• Strong knowledge of specialty coffee preparation and standards.
• Knowledge of espresso machines and grinders.
• Understanding of coffee extraction and calibration.
• Strong knowledge of café P&L and cost control.
• Inventory and wastage management.
• Labor scheduling and manpower planning.
• POS and café management systems.
• Microsoft Office and Excel.
• Operational reporting and KPI analysis.

7. Core Competencies

• Leadership and people management
• Commercial awareness
• Strong operational discipline
• Customer-focused mindset
• Specialty coffee passion and knowledge
• Analytical and problem-solving skills
• Decision-making ability
• Communication and negotiation skills
• Coaching and training ability
• Time management
• Attention to detail
• Ability to work under pressure
• Accountability and ownership
• Strong follow-up and execution skills

8. Key Working RelationshipsInternal

• General Manager / Operations Director
• HR & Administration
• Finance
• Procurement
• Supply Chain
• Marketing
• Food Safety & QA
• Maintenance / Projects
• IT

External

• Franchisor representatives
• Coffee and food suppliers
• Equipment suppliers
• Service providers
• Government and regulatory authorities, where applicable

9. Authority and Accountability

The Café Operations Manager is accountable for the overall operational performance, sales, profitability, customer experience, employee performance, coffee quality, and brand compliance of the assigned specialty coffee stores.

The position is expected to take appropriate operational decisions within the approved company authority matrix and escalate matters requiring management approval.

The Café Operations Manager is ultimately responsible for ensuring that every store operates consistently according to company standards, franchisor requirements, food safety regulations, and specialty coffee quality standards.

Pay: From QAR5,000.00 per month

Application Question(s):

• are you ready to join immediately

Education:

• Bachelor's (Preferred)

Experience:

• Cafe operations: 5 years (Required)

Language:

• English (Required)

Location:

• Doha (Required)

Work Location: In person