Cafe Operation Manager

About the role

We are seeking a Cafe Operation Manager to join our team in the Central Region. This is a full-time position that plays a crucial role in ensuring the smooth, efficient and profitable operation of our café. As Cafe Operation Manager, you will be responsible for overseeing all aspects of daily café operations, maintaining high standards of customer service, food safety and staff performance. This role is central to delivering an exceptional customer experience and driving the success of our hospitality business.

Key responsibilities

• Oversee daily café operations, including opening and closing procedures, stock management and cash handling
• Manage staffing schedules, recruitment, training and performance management to ensure adequate and qualified team coverage
• Maintain compliance with health and safety regulations, food hygiene standards and company policies across all café operations
• Monitor financial performance, manage budgets and implement cost control measures to optimise profitability
• Ensure consistent delivery of high-quality food and beverages that meet customer expectations and company standards
• Manage supplier relationships and inventory control, including ordering, receiving and storage of supplies
• Lead and motivate the café team to deliver excellent customer service and create a positive work environment
• Address customer complaints and concerns promptly and professionally to maintain customer satisfaction
• Analyse sales data, customer feedback and operational metrics to identify opportunities for improvement
• Maintain cleanliness, organisation and maintenance of the café facility and equipment

What we're looking for

• Proven experience in café or restaurant management, ideally in a hospitality setting for at least 2-3 years
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent knowledge of health and safety regulations, food hygiene standards and best practices in food service
• Proficiency in point-of-sale (POS) systems and café management software
• Solid understanding of financial management, budgeting and cost control in a hospitality environment
• Exceptional customer service skills with a commitment to delivering outstanding customer experiences
• Strong organisational and multitasking abilities with the capacity to manage multiple priorities in a fast-paced environment
• Excellent communication and interpersonal skills to effectively manage both staff and customers
• Problem-solving mindset with the ability to think creatively and implement practical solutions
• Knowledge of menu planning, food preparation standards and quality control processes is advantageous
• Relevant qualifications in hospitality management or food safety certification (such as CIEH Level 2 Food Hygiene) are preferred