Café Operation Supervisor, ANIPLUS Cafe

The Operation Supervisor is responsible for day-to-day operations of the F&B and merchandise outlet located at the Esplanade. This role involves managing crew members, ensuring exceptional customer service and maintaining a high standard of product quality and presentation.

Responsibilities

Overall responsibility for F&B services and merchandise retail daily operations

• Responsible for daily operation of ANIPLUS merchandise café outlet
• F&B related matters: Ingredient purchase, QC & Stock count, R&D, creation and implementation of new dishes and beverages, costing control
• Merchandise related matters: Merchandise display, QC & stock count
• Daily café maintenance and upkeep to meet operational needs, hygiene matters, and safety standards
• Assist part-timers' duties and rosters
• Ensure proper documentation and procedures relating to F&B stock list and merchandise stock list, work alongside finance team & marketing team for planning and implementation of activities
• Adopt a customer-orientated attitude, attend to customers and provide advice on enquiries, foods & drinks and merchandise order taking and cashiering for payment process
• Respond to customer complaints and questions, resolving issues where possible and referring customers to management as needed
• Assist promotion & events planning and execution

Requirements

• Minimum 3 years of experience in F&B/Café, and retail merchandising industry a plus
• Diploma/Certificate holder in Food & Beverage Services Management, Hospitality management or equivalent preferred
• Shop management knowledge and skills, Integrity, Exceptional Time management, Professionalism, Entrepreneurial and Innovative
• Keen interest in Anime and pop culture