Cafe Operations Manager (Pre-Opening)

We are launching a new tea boutique in the Klang Valley. Our goal is to create beautiful, welcoming outlets where customers can discover exceptional teas and enjoy memorable moments. As part of our pre-opening team, you will play a key role in building the foundation for our first outlet and future growth.

Role Overview

We are looking for a dynamic, hands-on Operations Manager to join our pre-opening team. You will be responsible for setting up efficient store operations from the ground up - including systems, processes, team building, and launch readiness.

Key Responsibilities

• Lead the full pre-opening setup of the outlet.
• Develop and implement standard operating procedures (SOPs) for operations, inventory, service, and hygiene standards.
• Recruit, train, and lead the frontline team.
• Manage supplier relationships, inventory, and cost control.
• Ensure compliance with all food safety and regulatory requirements.
• Work closely with the founder to prepare for grand opening and post-launch operations.

Requirements & Qualifications

• 3-4 years of operations experience in premium F&B, café, or retail.
• Experience in new outlet/pre-opening setup is highly preferred.
• Strong leadership, organizational, and problem-solving skills.
• Familiarity with Klang Valley market, suppliers, and regulatory requirements.
• Good command of English and Bahasa Malaysia (Mandarin or Cantonese is an advantage).
• Must be based in Klang Valley or willing to relocate.