Cafe Outlet Manager

About the Role

We are seeking a dynamic and experienced Cafe Outlet Manager to lead our team at Paris Baguette. This is a critical leadership position responsible for the overall operations, profitability, and customer experience of the outlet. The ideal candidate will be a hands-on leader who is passionate about people, products, and delivering a world-class customer service experience in a fast-paced, high-volume environment.

Key Responsibilities

• Operational Management:

  • Oversee all day-to-day outlet operations, including opening and closing procedures, ensuring a seamless workflow.
  • Manage and direct all activities for both the front-of-house (service) and back-of-house (kitchen/baking) to ensure a cohesive and efficient operation.
  • Maintain a high level of customer service and quality standards (QSC) at all times, ensuring the brand's image is consistently well-represented.

• Financial & Administrative Management:

  • Take full ownership of the outlet's performance, striving to meet and exceed monthly sales and business KPIs.
  • Control all outlet costs, including labor, food, and other operating expenses, to ensure strict adherence to the budget.
  • Conduct regular inventory checks, manage product ordering, and minimize wastage.
  • Handle all daily sales transactions, cash floats, and administrative tasks, including preparing daily sales reports.

• Team Leadership & Development:

  • Recruit, train, and develop a team of high-performing staff who are passionate about customer service.
  • Create a positive and motivating work environment by taking an active interest in the welfare and development of subordinates.
  • Plan and manage the daily duty roster to ensure optimal manpower allocation and a fair work-life balance for the team.
  • Coach and mentor staff on product knowledge and upselling techniques to enhance sales and customer experience.

• Quality and Brand Standards:

  • Ensure all food hygiene, safety, and operational standards are maintained and adhered to at all times.
  • Proactively address and resolve customer complaints, using service recovery methods to turn negative experiences into positive ones.
  • Maintain an attractive and orderly outlook of the outlet, from the product displays to the seating areas.

Required Qualifications

• 3 to 5 years of experience in a managerial role within the F&B or retail industry, preferably in a cafe, bakery, or fast-casual dining environment.
• Proven track record of managing a profitable outlet and meeting sales targets.
• Excellent leadership, communication, and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Knowledge of standard F&B operating procedures, food hygiene regulations, and POS systems.
• A strong passion for the brand and the products offered by Paris Baguette.
• Ability to work in a fast-paced, high-volume environment and handle pressure effectively.