Cafe/ Retail Manager

High-End Continuing Care Retirement Community

Nutrition Management Services Company is seeking a hospitality-focused Café & Retail Manager to oversee daily café and retail operations within a high-end Continuing Care Retirement Community (CCRC). Reporting directly to the General Manager, this hands-on leader will create a welcoming, polished dining experience while supporting dining room service, the Pub dining area, catering, and special functions.

Key Responsibilities

• Manage day-to-day café and retail operations, ensuring consistent food quality, attractive presentation, cleanliness, and attentive service.
• Build relationships with residents, learn their preferences, respond to requests, and resolve concerns with professionalism and care.
• Oversee merchandising, product displays, signage, and seasonal offerings to maintain an appealing retail environment and encourage sales.
• Train, coach, and supervise staff in hospitality, service standards, product knowledge, food safety, and point-of-sale procedures.
• Coordinate staff schedules and daily assignments to ensure appropriate coverage and efficient service.
• Support dining room and Pub management through floor supervision, staff coordination, and direct resident service.
• Assist with planning, setup, service, and breakdown for catering, resident celebrations, and special functions.
• Coordinate with culinary and management teams on menus, product availability, promotions, and service improvements.
• Monitor inventory, ordering, receiving, cash handling, and waste to support responsible cost control.
• Maintain compliance with food safety requirements, sanitation practices, and company standards.

Qualifications

• Previous supervisory or management experience in café, retail food service, restaurants, hotels, senior living, or a similar hospitality setting.
• Strong commitment to personalized service and a warm, respectful approach to working with residents.
• Demonstrated ability to train staff, manage competing priorities, and lead by example.
• Strong communication, organizational, and problem-solving skills.
• Familiarity with merchandising, inventory management, and point-of-sale systems.
• Willingness to work a flexible schedule, including weekends, holidays, and special events as needed.

We are looking for a visible, approachable leader who takes pride in the details and makes residents feel welcomed, recognized, and well cared for.