Cafe Service Crew (Klang Valley)

Hiring Location: Sri Petaling, TRX, Chow Kit, IOI Rio Puchong, Desa Park City, APW Bangsar

This role supports daily café operations by delivering consistent service standards, maintaining cleanliness, and assisting the team in smooth day-to-day operations.
Requirements

• Fresh graduates and candidates without experience are welcome to apply

• Prior experience in F&B or customer service is an advantage

• Basic cashiering and handling of POS systems (training provided)

• Ability to understand menu items and service procedures

• Basic numeracy and cash-handling skills

• Customer-oriented with a positive and friendly attitude

• Ability to follow instructions and standard operating procedures

• Good communication and interpersonal skills

• Willingness to learn and adapt in a fast-paced environment

• Ability to work effectively under pressure, especially during peak hours

• Team player with a responsible and reliable work attitude

• Proficiency in spoken English and Bahasa Malaysia

• Proficiency in spoken Man.darin will be an added advantage

• Shift-based work including weekends and public holiday

• Fast-paced café environment with prolonged standing

• Occasional support required during peak periods or special promotions

Key Activities / Accountabilities

A)    Customer Service
a) Greet customers courteously and attend to their orders in a timely and professional manner
b) Assist customers with menu items, basic product information, and service-related inquiries
c) Handle cashiering duties accurately, including order processing and payment handling

B)    Front-of-House Operations
a) Support daily café operations including order taking, food and beverage serving, and table clearing
b) Maintain cleanliness and tidiness of the dining area, counter, and front-of-house equipment
c) Follow outlet SOPs, service standards, and hygiene requirements at all times

C)    Team Support
a) Support baristas and outlet team members during peak hours
b) Follow work schedules and instructions assigned by supervisors or outlet management
c) Assist in simple restocking and preparation tasks when required

D)    Compliance & Other Duties
a) Adhere to food safety, hygiene, and workplace safety standards
b) Any other duties assigned by the Supervisor, Assistant Outlet Manager, or Outlet Manager