Café Service Worker

Job Summary

Hilite Coffee is seeking a friendly, dependable, and customer-focused Café Service Worker to support daily café operations and provide a welcoming experience for guests. This role assists with customer service, order taking, coffee and beverage preparation, food service, cleanliness, restocking, and teamwork throughout the café.

Responsibilities

• Welcome customers warmly and provide friendly, professional service.
• Take customer orders accurately and process transactions as needed.
• Assist with preparing and serving coffee, tea, specialty beverages, and café menu items.
• Follow established procedures for beverage preparation, presentation, and service.
• Assist with preparing, packaging, and serving food items.
• Ensure customer orders are accurate, complete, and served promptly.
• Answer customer questions about beverages, food items, ingredients, and menu options.
• Operate the point-of-sale system and process cash and card payments accurately.
• Maintain clean and organized counters, tables, service stations, and work areas.
• Clear tables and help maintain a neat and welcoming customer environment.
• Restock coffee, beverages, food items, cups, lids, napkins, utensils, and other café supplies.
• Assist with opening, closing, cleaning, and general café duties.
• Follow food handling, sanitation, cleanliness, and workplace safety procedures.
• Communicate customer requests, supply needs, and service concerns to supervisors.
• Help maintain consistent beverage quality, food presentation, and order accuracy.
• Support coworkers during busy service periods and help maintain efficient café operations.
• Handle café equipment, ingredients, and supplies carefully and safely.
• Perform other café service and customer support duties as assigned.

Qualifications

• Previous coffee shop, café, restaurant, food service, or customer service experience is preferred but not required.
• Friendly, professional, and customer-focused attitude.
• Strong communication and interpersonal skills.
• Ability to work effectively as part of a team.
• Comfortable working in a fast-paced café environment.
• Good attention to detail and order accuracy.
• Willingness to learn beverage preparation, café procedures, and service standards.
• Ability to maintain cleanliness and follow food safety practices.
• Reliable, punctual, and responsible work habits.
• Comfortable standing, walking, and performing hands-on service tasks.

Benefits

• Full-Time / Part-Time opportunities.
• Competitive compensation.
• On-the-job café and customer service training.
• Supportive and team-oriented work environment.
• Opportunities to develop beverage preparation and hospitality skills.
• Opportunities for professional growth and advancement.
• Hands-on experience in café operations.

About Hilite Coffee

Hilite Coffee provides a welcoming café environment focused on quality coffee, beverages, food service, and friendly customer hospitality. The team works together to maintain clean, organized, and efficient daily café operations while providing a positive experience for guests.

Pay: $16.00 - $20.00 per hour

Expected hours: 42.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Relocation assistance
• Vision insurance

Work Location: In person