Café Shift-Lead

Café Shift-Lead

Kaizen House of Athletics | Café Department

Reports To: Café Director

Full-Time, Non-Exempt

Join the Experience at Kaizen

At Kaizen House of Athletics, our mission is to help individuals become the best version of themselves—physically, mentally, and personally. Guided by the philosophy of continuous improvement and grounded in a People First culture, we are committed to creating an environment where members feel supported, challenged, and empowered. By combining exceptional service, meaningful connections, and a high-performance atmosphere, we are building a community that inspires lasting growth and success.

The Role

The Café Shift-Lead is responsible for providing a remarkable and personalized experience for members and co-workers while delivering exceptional customer service and high-quality beverage offerings. Under the supervision of the Café Director, Café Shift-Leads will oversee the day-to-day operations of the café, including coordinating staff, ensuring high-quality drinks/service, maintain cleanliness, and uphold Kaizen's mission, values, and commitment to excellence.

Key Responsibilities

• Develop and maintain a culture of accountability and continuous improvement that adheres to Kaizen’s mission and values.
• Support fellow team members both within the Cafe Department, as well as other departments when needed to ensure an elevated level of our overall performance.
• Ensures the café provides a remarkable and personalized member experience with our people, products, and environments.
• Develop and maintain a positive and lively tone that is inviting and encouraging to our members and coworkers.
• Prepare and serve beverages, smoothies, and café offerings in accordance with Kaizen's quality and presentation standards.
• Maintain a clean, organized, and sanitary café, dining, and food preparation areas.
• Stock, replenish, and rotate café inventory, supplies, and retail merchandise as needed.
• Assist with opening, closing, and daily operational procedures of the café.
• Responsible for facilitating the achievement of department KPIs with the Café Team.
• Acts as lead person (MOD) for café issues, conflict, and/or problem solving.
• Lead with intention hold a strong knowledge of anything Café related & various Kaizen amenities, products, and services.
• Perform other duties or projects assigned.

Café Philosophy

At Kaizen, our café is an extension of the member experience—where hospitality, wellness, and community come together. We believe every interaction is an opportunity to make a lasting impression by delivering exceptional service, high-quality beverages, and a welcoming environment. Our purpose is not simply to serve refreshments, but to create meaningful experiences that support our members' health, fuel their performance, and strengthen the connections that make Kaizen a community. The most memorable experiences are created when genuine hospitality, attention to detail, and a passion for service come together in every interaction.

Qualifications

• 2+ work experience in a hospitality setting preferred but not required.
• 1+ years of experience as a shift lead in Café setting: Preferred.
• Experience working with POS programs.
• Knowledge of basic food safety practices.
• Needs to be a selfdriven individual with the ability to stay organized.
• Ability to thrive in a fastpaced environment.
• Must be able to communicate respectfully and clearly.
• Availability and flexibility for schedules that include evenings, weekends, and/or holidays.
• Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs.

Compensation Structure

Compensation for this role includes - base pay, in addition to tips. Additional incentive pay eligible based on individual and team performance.

Why Kaizen

At Kaizen, you're not just joining a team—you're becoming part of a community committed to growth, accountability, and excellence. We believe in continuous improvement and creating meaningful experiences for our members and teammates alike. Every day presents an opportunity to learn, grow, and be better.

About Kaizen House of Athletics

Kaizen is a fitness community for continuous improvement. Not just somewhere you work out. A place to learn, grow, and be better.