Café Shift Manager

About the Position

Bedouin is seeking an organized, dependable, and customer-focused Café Shift Manager to oversee daily café operations during assigned shifts. The successful candidate will supervise staff, coordinate service, maintain food and beverage quality, support customer satisfaction, manage shift procedures, and ensure the café operates efficiently. This position is ideal for a confident team leader who can motivate employees, handle busy service periods, and maintain high standards of hospitality, cleanliness, and professionalism.

Key Responsibilities

• Supervise café staff and coordinate daily shift activities.
• Assign duties and ensure employees complete their responsibilities efficiently.
• Lead opening, closing, and shift-change procedures.
• Monitor customer service and maintain high hospitality standards.
• Greet customers and assist with questions, requests, and concerns.
• Support staff with order taking, food service, beverage preparation, and POS operations.
• Ensure food and beverage orders are prepared accurately and served promptly.
• Monitor product quality, presentation, freshness, and portion consistency.
• Train and coach employees on service procedures and workplace standards.
• Provide guidance and support to team members during busy periods.
• Monitor inventory and communicate supply requirements to management.
• Assist with receiving, organizing, and storing café supplies.
• Maintain clean, organized, and well-stocked service and dining areas.
• Ensure food-safety, sanitation, and hygiene procedures are followed.
• Monitor cash handling, POS transactions, and shift closing procedures.
• Handle customer complaints professionally and resolve issues when possible.
• Communicate effectively with kitchen and service teams throughout the shift.
• Prepare shift reports and communicate operational concerns to management.

Qualifications

• Previous café, restaurant, hospitality, or food-service experience.
• Previous supervisory or team-lead experience is an asset.
• Strong leadership and customer-service skills.
• Excellent communication and interpersonal abilities.
• Ability to motivate and support a diverse team.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Comfortable operating POS and payment systems.
• Knowledge of food safety and sanitation procedures.
• Strong problem-solving and decision-making skills.
• Reliable, punctual, professional, and dependable.
• Flexible availability, including evenings, weekends, and holidays.

Compensation & Benefits

• Competitive hourly compensation based on experience.
• Opportunities to develop leadership and café-management skills.
• On-the-job training and ongoing workplace support.
• Employee meals or staff benefits may be available.
• Flexible scheduling based on operational requirements.
• Supportive and team-oriented work environment.
• Potential opportunities for advancement within the restaurant and hospitality industry.

Pay: £18.00-£26.00 per hour

Expected hours: 36.0 per week

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking

Work Location: In person