Café - Store Clerk (Service Workers)

TITLE: Café Clerk DEPARTMENT: Café

STATUS: PT/FT, Clerk, Union, Hourly REPORTS TO: Café Manager

JOB SUMMARY: To ensure the highest level of service possible to Outpost’s internal and external customers. To ensure a clean, neat, and attractive appearance of café area.

WORK ENVIRONMENT: Fast paced retail floor and kitchen. Work near moving mechanical parts (i.e. coffee/juice machines, slicer) and in cold/hot climate conditions (i.e. cooler or near stove). Ability to work in moderate and loud noise environments including, but not limited to: computers, paging, telephones, human voices, and machinery. Position requires working during busy retail times, which include weekends, afternoons, and evenings.

ESSENTIAL DUTIES AND RESPONSIBILITES:

1. Customer Service

a. Treat people fairly, consistently, and with respect.

b. Ensure efficient, informative, and friendly service according to established customer service vision and standards.

2. Café Department Responsibilities

a. Greet customers at counter and assist them in a timely manner.

b. Handle customer question and complaints.

c. Promptly serve customer’s orders and check for and ensure customer satisfaction.

d. Check out customer’s purchases quickly and accurately, using correct prices, codes and departments.

e. Provide samples and information of the products sold in the department.

f. Follow proper procedures in opening, closing, and maintaining all café areas including: deli station, bakery case, beverage station, and seating area.

g. Ensure areas are kept clean and organized.

h. Maintain a clean, organized, and rotated backstock.

i. Follow sanitation guidelines with regards to food handling, serving, and storing.

j. Stock service items, including china, paper products, packaging products, and miscellaneous items.

k. Advise café manager of equipment repair / replacement needs.

l. Follow safety guidelines in regards to lifting, knife handling, equipment operation, etc.

m. Prep ingredients for production.

n. Backup café kitchen staff when needed.

o. Attend department meetings as scheduled.

3. All Staff Duties

a. Abide by all Co-op policies and procedures as outlined in the Employee Handbook and other company documents.

b. Keep store orderly and clean.

c. Maintain a positive attitude.

d. Perform all other duties as assigned by department manager or supervisory staff.

KNOWLEDGE, SKILLS, ABILITIES:

• Outstanding customer service skills
• Ability to handle multiple demands and work under time pressures
• Willingness to be open, to learn, and take on new responsibilities
• Demonstrate objectivity, neutrality and calmness under pressure
• Ability to maintain a cooperative, friendly, and outgoing attitude
• Regular, predictable attendance
• Effective communication skills in English
• Ability to read and comprehend instructions
• Ability to follow through on systems, procedures and policies
• Ability to be flexible and to adapt to changing conditions quickly
• Ability to work in a fast paced environment

ESSENTIAL PHYSICAL REQUIREMENTS:

• Standing, walking, bending, reaching
• Use hands or fingers to handle or feel
• Specific vision ability: close vision, distance vision, depth perception, and adjust focus
• Regular use of sharp cutting instruments
• Ability to lift up to 60 lbs.

IMPORTANT DISCLAIMER NOTICE:
The job duties, elements, responsibilities, skills, functions, experience, educational factors, requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or a work environment change.

Signature: _______________________________________________________________