Café Supervisor/ Assistant Manager

Overview

Role Purpose

The Café Supervisor is responsible for the day-to-day daily operation and commercial success of The Fern and the Facility. You will lead a dedicated team to deliver exceptional service, maintain impeccable standards across the premises, and assist in the drive the commercial success of both the café and our Deeside private function room. You will be the face of the business, ensuring every guest receives a warm welcome while maintaining a sharp focus on the commercial performance of the site.

Key Responsibilities

1**. Daily Operations & Team Leadership**

Staff Management: Lead, mentor, and manage the front-of-house team. Responsibilities include managing staff rotas to ensure optimum coverage during peak trading and events, as well as working closely with the Manager.

Service Excellence: Oversee the front of house especially during busy periods to ensure service is efficient and professional. Interact with customers directly.

Conflict Resolution: Act as the first point of call for any customer enquiries or complaints, resolving issues immediately and effectively.

2. Facility Stewardship & Security

Building Management: Ensure the entirety of The Fern (including the Deeside function room and toilets) is cleaned to a high standard, well-maintained, and fully stocked with necessary supplies.

Duty of Care: Full responsibility for the security of the building, including opening and locking up the premises at the end of the day. Working closely with the Fern Manager to laisse on any events led by the Events Manager.

Key Requirements

• Proven experience in a supervisory or leadership role within the UK hospitality, café, or restaurant sector.
• Strong working knowledge of UK Health & Safety and Food Hygiene regulations (Level 2 or 3 Food Hygiene certification preferred).
• Excellent communication, customer service, and problem-solving skills.
• Commercial awareness with the ability to carry out stock takes.
• Flexibility to work varied shifts, including weekends and evenings as required by business and event demands.

Please note there is no public transport to Durris, you will need access to private transport.

Pay: £26,500.00-£32,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In person