CAFE SUPERVISOR/ BARISTA

About the role

The Cafe Supervisor cum Barista is responsible for overseeing the daily operations of MMCafe while delivering exceptional customer service and maintaining high-quality beverage and food standards. This role leads the café team, ensures operational efficiency, manages inventory, maintains hygiene standards, ensure compliance with regulations and supports sales growth while creating an excellent customer experience aligned with Immersify KL's brand values.

Key responsibilities

• Supervise the daily operation of the café to ensure smooth and efficient service
• Prepare and serve coffee, specialty beverages, and other menu items according to recipe standards
• Deliver excellent customer service and handle customer enquiries and complaints professionally
• Supervise and guide café crew members, assign daily duties and work schedules
• Monitor stock levels of beverages, food ingredients, packaging, and café supplies and conduct weekly and monthly stock counts
• Ensure accurate handling of cash, card, and e-wallet transactions and perform cash opening and closing reconciliation
• Ensure compliance with food safety regulations and maintain cleanliness of dining areas, kitchen, and beverage preparation stations
• Drive café sales and revenue and promote upselling and cross-selling opportunities
• Prepare daily sales reports and submit inventory reports
• Ensure coffee machines and equipment are maintained properly and report equipment faults immediately

About you

• Minimum 2–3 years' experience as a Barista or Café Crew
• At least 2 years in a supervisory or team leader role
• Experience operating POS systems
• Experience in café or food and beverage operations
• At least SPM or equivalent, Certificate or Diploma in Hospitality, Food & Beverage, Business Administration, or related field is an advantage
• Knowledge of coffee preparation techniques, food safety and hygiene practices, inventory management, and cash handling procedures
• Leadership and people management skills
• Excellent customer service and communication skills
• Problem-solving, time management, and organisation skills
• Fluent in English and Bahasa Melayu; Mandarin is an added bonus

Benefits

• Cell phone reimbursement
• Maternity leave
• Opportunities for promotion
• Professional development