Cafe Supervisor

FOH Supervisor Next Door Espresso

Next Door Espresso is looking for a strong, calm and confident FOH Supervisor / Floor Leader to run daily service and lead the team.

This role is suited to someone with experience leading a busy café or restaurant floor, who can take control of a shift, make decisions on the go, and ensure a high standard of service is delivered at all times.

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THE ROLE

This is a hands-on leadership position, responsible for running service from open to close.

You will be on the floor, actively directing staff, managing workflow, and ensuring the team is focused, productive, and delivering excellent customer service.

You will work under management, but during service you are the person setting the tone and running the shift.

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KEY RESPONSIBILITIES

• Lead and run service from open to close

• Direct and coordinate the FOH team throughout the day

• Ensure staff are productive, focused, and following systems

• Monitor service through the KDS and manage flow from the pass

• Ensure customers are acknowledged, engaged, and looked after

• Delegate tasks clearly and ensure they are completed properly

• Manage staff breaks and adjust shifts based on trade

• Send staff home early or extend shifts when required

• Handle on-the-day roster changes (sick calls, adjustments)

• Oversee foh prep, tasks, and ordering through internal systems

• Identify issues early and resolve them before they escalate

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LEADERSHIP EXPECTATION

A key part of this role is the ability to guide and correct staff in real time.

You must be comfortable giving clear, calm direction.

Always delivered in a professional, respectful, and controlled manner.

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WHAT WE'RE LOOKING FOR

• Experience leading a busy café or restaurant floor

• Strong, calm and confident leadership style

• Able to make decisions without becoming emotional

• Excellent customer service standards and awareness

• Highly organised and proactive

• Confident directing staff and holding standards

• Comfortable using modern hospitality systems (Deputy, POS, KDS, etc) or able to learn quickly

• Confident using POS systems (Square preferred)

• Comfortable working from an iPad and using systems to manage service

• Ability to follow systems closely and ensure the team is doing the same

• Someone who naturally takes ownership and keeps the team accountable

• Previous supervisory or leadership experience in hospitality is required

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HOURS

• Typically 4 x 10-hour days per week

• Roster may vary depending on business needs

Level 3 Food & Beverage > Casual for the first 3 months of training. Progression > Level 4 can be discussed upon performance review and successful training period

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TRIAL PERIOD

This role will begin as a casual position for 3 months to ensure the right fit.

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ABOUT NEXT DOOR

Next Door Espresso is a fast-paced, community-driven café where customer experience is at the forefront of everything we do.

We are building a team that takes pride in their work, supports each other, and delivers consistently high standards.

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APPLY

If you're a strong floor leader who can run a shift, guide a team, and deliver great service, we'd love to hear from you.