Cafe Supervisor

F&B Supervisor — Roles & Duties

1. Daily Operations

• Supervise daily restaurant/café operations and ensure smooth service.
• Ensure opening and closing procedures are completed properly.
• Monitor customer flow, table turnover, and service efficiency.
• Ensure all operational standards and company procedures are followed.

2. Staff Supervision

• Lead, brief, and assign duties to service, bar, and kitchen staff.
• Monitor staff performance, attendance, grooming, and work discipline.
• Train new employees on service standards, SOPs, menu knowledge, and workplace procedures.
• Manage staff deployment during peak and non-peak periods.

3. Customer Service

• Ensure customers receive friendly, efficient, and professional service.
• Handle customer enquiries, feedback, and complaints appropriately.
• Resolve service issues promptly and escalate serious matters to the Manager.

4. Food & Beverage Quality

• Monitor food and beverage quality, presentation, portion control, and consistency.
• Ensure products are prepared and served according to established standards.
• Check stock levels and communicate replenishment requirements to the relevant person.

5. Hygiene & Food Safety

• Ensure staff comply with food safety, personal hygiene, cleaning, and sanitation requirements.
• Conduct regular checks of dining areas, kitchen/service areas, equipment, and storage areas.
• Ensure cleaning schedules and food safety procedures are properly followed.

6. Inventory & Cost Control

• Assist with daily stock checks and inventory control.
• Monitor wastage, spoilage, breakages, and incorrect orders.
• Ensure proper storage and handling of food, beverages, and operating supplies.
• Report stock discrepancies to the Manager.

7. Cash & Administrative Duties

• Assist with cashiering and daily sales reconciliation when required.
• Ensure proper handling of cash, POS transactions, discounts, and refunds.
• Complete daily operational records, checklists, and incident reports.

8. Sales & Business Performance

• Monitor daily sales and identify opportunities to improve revenue.
• Promote menu items, promotions, and upselling opportunities.
• Provide feedback to management regarding customer preferences, operational issues, and areas for improvement.

9. Safety & Compliance

• Ensure compliance with workplace safety, fire safety, food safety, and company policies.
• Report equipment faults, accidents, hazards, and maintenance issues promptly.
• Ensure staff follow safe work practices at all times.

10. Other Responsibilities

• Support the Restaurant/Café Manager in achieving operational and business targets.
• Assist in staff scheduling and manpower planning.
• Coordinate between front-of-house and kitchen teams.
• Perform other duties reasonably assigned by management.