Cafe Supervisor

About Us

At Mile End, we serve Australia's first and still only wood-fired bagels: hand-rolled, wood-fired. We're a growing hospitality group with four Melbourne cafes (Fitzroy, Brunswick, Richmond, Hawthorn) serving bagels and specialty coffee. We're excited about our next phase of growth and we're on the lookout for hospitality leaders to grow with us.

About the role

The Supervisor role is centred on delivering friendly, warm service to every customer, from open to close.

This is a ground-up role: you'll jump straight into training, rotating through our stations (specialty coffee, sandwich hand), learning how each one runs and why. As you build competency, you'll move from station work into running full shifts yourself: directing the team, holding food and coffee to Mile End's standards, reading trade as it shifts, and nailing clean, tidy, on-time opens and closes.

A Team Leader at Mile End Bagels:

• Runs the cafe through a full shift, open to close
• Holds bagel and coffee quality to Mile End standards for every customer, every time
• Reads trade and adjusts the team in real time wherever necessary
• Coaches and upskills the team on the floor, every shift
• Keeps the Mile End standard and customer experience consistent as we grow

What we can't train:

• Confidence: people follow your direction, you communicate clearly and decisively.
• Calmness and composure under pressure (can handle the busy period!)
• Ambition and positive energy!

What we're looking for:

• A leader who owns the standards of the cafe, even when no one is watching.
• Weekend availability: a requirement for the role.