Cafe Supervisor

Assistant Store Manager / Head Barista

• Exciting and rare opportunity in a key leadership role within small family business

• Minimum 25 hours per week, Permanent Part-time

• Early morning shifts from 4:30am & Closing shifts until 5:30pm

• Tuesday to Saturday roster

• Based in Bannockburn, Victoria

About Us

Early Bird Baristas Drive Thru, Bannockburn are currently on the search for a bright and bubbly hands-on Cafe Supervisor to join the team!

If you have a love for perfecting exceptional coffee, excel in delivering top-notch customer service and are passionate about management we encourage you to apply and be ready to hit the ground running.

Our Café Staff members hold a vital role in the daily functioning of our small family business, focusing on tending to customer requirements, preparing food and beverages, upholding impeccable cleanliness standards and ensuring a smooth and efficient experience for all customers.

We prioritise our customers' first impressions, so we seek a Supervisor who is not only friendly, well-groomed and efficient but also possess strong English language skills and exceptional customer service. This is a hands-on leadership role suited to someone who genuinely enjoys hospitality, works well in a fast paced environment and takes pride in supporting a team to deliver consistently great coffee, food and customer service.

Requirements:

• Manager and Barista experience in a fast-paced environment is “essential”.
• Ability to supervise and provide direction for day-to-day operations of the café.
• Available Tuesday - Saturday is a must!
• Are passionate and have a love for coffee making and food preparation.
• Is reliable, punctual and committed to their agreed ongoing availability.
• Exceptional attention to detail, proactive problem-solving abilities and strong organisational skills.
• Proven ability to work both independently and as part of a team - this is very much a lead from the front position.

Additional Responsibilities:

• Craft high-quality coffee and prepare other beverages, including milkshakes and smoothies.

• Lead and support the team during shifts, creating a positive, professional and productive work environment.

• Oversee day to day cafe operations and ensure responsibilities are completed throughout the shift.

• Maintain excellent customer service standards and confidently resolve customer concerns when required.

• Lead by example with strong work ethic, communication, reliability and professionalism.

• Monitor coffee, food and service quality to ensure consistency with Early Bird standards.

• Support the training of new team members.

• Ensure opening and closing procedures, cleaning duties and daily operational checklists are completed correctly.

• Assist with shift coverage and communicate promptly when staffing issues arise.

• Work closely with Leadership team to maintain consistency and continually improve cafe operations.

If you are a motivated and experienced individual who is passionate about providing exceptional customer service and you're ready to showcase your coffee-making and management skills, we invite you to apply for this new and exciting position.

Apply below or email your application to [email protected] to start your exciting journey!