Café Supervisor

Job Overview

The Café Supervisor will be responsible for the smooth day-to-day operation of the Roobidoos café. The role combines practical food and drink preparation with team supervision, food safety, stock management and excellent customer service.

The café will serve Roobidoos customers only, offering quality coffee, children’s meals, light bites, snacks and refreshments. This position will be availble from November 2026.

Responsibilities

• Daily café operations
• Open and close the café in accordance with Roobidoos procedures.

Team supervision

• Provide clear direction and practical support to café team members.
• Lead by example and take an active role in service.
• Help train new employees in café procedures, customer service and food safety.
• Escalate staffing, performance or conduct concerns to the Business Manager – Roobidoos & Hotel.
• Support the Business Manager – Roobidoos & Hotel with rotas and holiday planning.

Food safety and allergens

• Follow and enforce all agreed food safety, hygiene and allergen procedures.
• Complete required temperature checks and food safety records.
• Prevent cross-contamination and ensure allergen information is available and followed.
• Ensure allergen enquiries are handled carefully and never answered by guessing.
• Monitor food dates, storage conditions and stock rotation.
• Report food safety concerns immediately to the Business Manager – Roobidoos & Hotel.

Stock, waste and cleaning

• Monitor food, beverage, packaging and cleaning stock.
• Complete regular stock counts and prepare orders within agreed authority.
• Receive and check deliveries, including quantities, quality, temperatures and dates where applicable.
• Monitor waste and identify opportunities to reduce unnecessary costs.
• Ensure cleaning schedules and records are completed accurately.

Customer experience, payments and safeguarding

• Provide warm, friendly and efficient service to children, parents and carers.
• Help create an environment where parents can relax while their children play.
• Respond professionally to feedback and escalate serious complaints.
• Complete till checks and end-of-day reconciliation as required.
• Provide the Business Manager – Roobidoos & Hotel with updates on sales, staffing, stock and operational concerns.
• Follow all Roobidoos safeguarding procedures and maintain professional boundaries.
• Report safeguarding concerns immediately through the agreed internal process.
• Organise the café team and allocate duties during each shift.
• Prepare and serve hot and cold drinks, light bites and children’s food.
• Ensure orders are prepared accurately and served promptly.
• Maintain efficient service during busy play sessions, parties and events.
• Complete opening, closing and daily operational checklists.
• Use the EPOS system and ensure transactions are processed correctly.

Essential

• Previous experience in a café, hospitality, catering or food-service environment.
• Experience supervising or leading colleagues during shifts.
• Strong customer-service and communication skills.
• Good understanding of food hygiene and safe working practices.
• Ability to remain calm and organised during busy periods.
• Reliable, punctual and comfortable taking responsibility.
• Available to work weekends, school holidays and bank holidays as required.
• Comfortable using tills, booking technology and digital systems.
• A satisfactory basic DBS check, arranged and paid for by Roobidoos Limited.

This is a full-time position of 40 hours per week, worked on a rota across seven days.

Typical shifts will fall between 8:30am and 6:30pm. Daily meal breaks will be 30 minutes and unpaid.

Weekend, school-holiday and bank-holiday working will be required.

Pay: £29,000.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Free parking
• On-site parking

Ability to commute/relocate:

• Bournemouth BH1 2NN: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (preferred)

Language:

• English (required)

Work Location: In person