Café Supervisor

Café Supervisor Wanted!

We are looking for a Supervisor to join our team of Café Supervisors in managing and running Café Lido. Located at the Portishead Open Air Pool, the café serves a variety of snacks, cakes, and hot and cold drinks. With indoor seating for around 35-40 people and outdoor terraces offering extra seating, there is plenty of space to enjoy our offerings. The café operates year-round, from 10:00 AM to 3:30 PM, seven days a week, with reduced hours (five days a week) during the winter months.

The Role:
As a Supervisor, you will report to the Café Manager and be responsible for ensuring the café is prepared and ready to open each day. Your duties will include supervising Café Assistants and volunteers (including individuals with disabilities who gain work experience alongside their carers), maintaining excellent customer service, overseeing health and safety practices, ensuring cleanliness, and managing the café’s closing procedures at the end of the day.

KEY RESPONSIBILITIES:

• GENERAL TASKS:
• Open up and prepare the premises for service at the start of the day
• Brief the staff/volunteers, as required, on the day’s activities
• Ensure sufficient stocks of all food and drinks are available at the point of sale at the start of the day and replenished as required
• Stock control and rotation; advising the Café Manager when new stock needs to be ordered; checking and storing deliveries on arrival
• Operate the ‘Suprema’ coffee machine along with selected, trained, staff and volunteers
• Clean and close the premises securely at the end of the day
• FOOD SAFETY:
• Ensure that all Health and Safety and Food Hygiene standards are met, throughout the day
• Ensure that all activities are carried out in accordance with the Café Operating and ‘Safer Foods Better Business’ Manuals
• Ensure that all set up, close down and other checks are performed and documented
• CUSTOMER SERVICE
• Provide a welcoming and friendly service to customers, and ensure staff and volunteers do likewise
• Ensure that all food and drinks are prepared and served to the highest standards
• FINANCE
• Prepare the till/card reader at the start of the day (cash float etc.)
• Record the takings at the end of the day and store the cash securely
• Ensure that paid staff complete accurate Weekly Timesheets
• TRAINING
• Provide on-the-job training to new staff and volunteers and ensure that staff training records are completed
• MAINTENANCE AND SECURITY
• Ensure that all the equipment in use is operating safely and efficiently and report any problems to the Operations Director
• CLEANING
• Ensure all cleaning/sanitising tasks are performed and, if necessary, recorded
• Ensure all areas in use inside and outside the café premises are regularly checked and kept clean and tidy (e.g. tables cleared, no litter)
• Ensure all non-recyclable waste bins (including those outside the premises) are emptied when full and the bags placed in the general waste bin for collection
• Ensure that recyclable waste is separated and placed in the recycling bin in the yard for collection

This list is not exhaustive and the postholder is expected to assist in other reasonable duties as required. The job description may be subject to change, following consultation, to meet the needs of the Trust.

PERSON SPECIFICATION – ESSENTIAL

QUALIFICATIONS:

• Food Hygiene Certificate (Level 3) attained within the past 3 years preferred
• First Aid Certificate preferred, but not essential
• Vocational qualification in Catering and/or Hospitality sector preferred, but not essential

SKILLS/COMPETENCIES:

• Previous supervisory experience and the ability to lead a small team of paid staff and volunteers
• Excellent customer service skills
• Ability to communicate clearly with staff, volunteers, customers, and liaise with the Café Senior Supervisor
• Understanding of and commitment to Equality, Inclusion and Diversity
• Flexible approach to different working patterns

DESIRABLE PREVIOUS EXPERIENCE:

• Barista trained
• Health and Safety at work
• Working with/managing volunteers
• Working in a busy café environment
• Catering and hospitality sector
• Cash handling
• Stock control/rotation

PERSONAL QUALITIES:

• A sense of commitment to the Cafe’s ethos as a key asset for the local community
• Efficient and reliable
• Friendly and confident demeanor

At the Portishead Open Air Pool, we believe in fostering a positive work environment that promotes growth, teamwork, and wellness. You will have the opportunity to make a significant impact within the community while working in a dynamic and supportive atmosphere.

The Trust is committed to safeguarding children, young people and adults at risk and requires all staff and volunteers to share this commitment. The Trust follows safe recruitment practices and the postholder will be subject to an enhanced DBS check.

TERMS OF WORKING

These posts are temporary and the hours of work each week will vary, dependent on the needs of the business and opening hours of Café Lido. You will be required to work weekends and some bank holidays. You have no guaranteed hours of work in any week. The basic rate of pay is £12.62 per hour, plus holiday pay of £1.52 per hour. Due to the seasonal nature of your employment and the variable shift patterns involved you will be paid your basic and holiday pay monthly in arrears for the actual number of hours you work. The Trust operates Statutory Sick Pay and a Pension Scheme. Further details will be provided on appointment.

TO APPLY

Please email [email protected] for an application form, enclosing a covering letter and CV. Interviews will be on a rolling basis, at a time and date to be agreed between the Trust and the candidate.

Interested candidates are welcome for a site visit before submitting their application. Please email [email protected] to arrange this.

Face-to-face interviews are preferred but remote interviews can be facilitated if required.

The vacancy will close when an appointable candidate accepts an offer.

THE FACILITY

Portishead Open Air Pool is run by a charity (Portishead Pool Community Trust – “the Trust”) who took on the management of the pool in 2009, after North Somerset Council drew up plans to close it. Café Lido, which adjoins the pool, is a separate trading entity the profits of which support the running of the pool. The Trust has increased annual swimmer numbers from under 10,000 before 2009 to around 40,000 or more each year, and it is committed to further growth. Estimated Café Lido visitor numbers are in the region of 35,000 per year. The pool receives no regular subsidy from the public purse. It is funded primarily from the sale of swim tickets and income from Cafe Lido. There is a staff team of around 30 during peak season, across the café and lifeguard teams, and the trust benefits from a considerable number of volunteers who take on a variety of roles year-round. The site is situated in a stunning position on Portishead Esplanade, and benefits from considerable local community support as well as attracting visitors from much further away. It retains a strong media profile and is well connected to the wider UK lido network.

The pool opens for heated swimming from April to October (and over Christmas and New Year) and opens on a reduced hours basis for cold water swimming from October to April. Café Lido is open throughout the year – every day in Summer and 5 days per week from October to April.

Job Types: Part-time, Zero hours contract

Pay: £14.14 per hour

Work Location: In person