Cafe Supervisor

Shiobee is a French-Korean fusion café in Seksyen 12, Petaling Jaya, specializing in handcrafted pastries and artisanal bakes. Best known for our signature Shiopan (Japanese-Korean salted butter roll), we are committed to quality, creativity, and delivering a warm, memorable café experience.

Key Responsibilities

• Supervise and lead the daily operations of the café to ensure smooth and efficient service.
• Manage, coach, and motivate the front-of-house team to deliver excellent customer service.
• Schedule staff shifts and monitor attendance, punctuality, and performance.
• Ensure all food, beverages, and customer service meet company quality standards.
• Handle customer feedback, complaints, and service recovery professionally.
• Monitor inventory levels and coordinate stock ordering, receiving, and replenishment.
• Ensure cleanliness, food safety, hygiene, and company SOPs are consistently followed.
• Train new employees and provide ongoing coaching to improve team performance.
• Prepare daily sales reports, monitor store performance, and report operational issues to management.
• Coordinate with the kitchen and bakery teams to ensure efficient operations and product availability.
• Assist with opening and closing procedures, cash handling, and POS reconciliation.
• Perform other duties assigned by the Operations Manager or Management.

Job Requirements

• Minimum SPM, Diploma, or equivalent qualification.
• At least 2 years of experience in a supervisory role within the F&B, café, or retail industry.
• Strong leadership, communication, and problem-solving skills.
• Excellent customer service and team management abilities.
• Ability to speak Chinese is an advantage to better serve Mandarin-speaking customers.
• Able to work in a fast-paced environment and manage multiple priorities.
• Proficient in POS systems and basic computer skills.
• Willing to work shifts, weekends, and public holidays.
• Responsible, proactive, and able to work independently.
• Strong organizational and time management skills.
• Candidates with full working rights for Malaysia

Benefits:

• Meal provided
• Opportunities for promotion