Café Supervisor

Location: Arboretum Home & Garden Heaven, Kilquade, Co. Wicklow
Role: Café Supervisor

At Arboretum Kilquade, we know that great customer experiences are created by great teams. As an award-winning, forward-thinking family business, our aim is to create an inspiring destination where garden, home, food and family come together.

Our values of Communication, Commitment, Customer Service, Reputation and Leadership are at the heart of how we work, and we are looking for an enthusiastic and experienced Café Supervisor to help lead our café team and maintain the high standards our customers expect.

About the Role

As Café Supervisor, you will play a key role in the day-to-day running of the café, supporting the Café Management Team and helping to ensure each service runs smoothly and efficiently.

You will lead by example on the café floor, supporting and motivating the team while maintaining excellent standards of customer service, food presentation, cleanliness and organisation.

This is a hands-on supervisory role, so you will be actively involved in service while also providing direction and support to the wider café team.

Key Responsibilities

Team Supervision & Leadership

• Support the Café Management Team in the day-to-day running of the café.
• Lead and support the café team during shifts, ensuring duties are allocated effectively and service runs smoothly.
• Lead by example, maintaining a positive, professional and team-focused working environment.
• Support the training and development of new and existing team members.
• Provide guidance and assistance to team members throughout service and escalate any concerns to the Café Management Team where appropriate.
• Take responsibility for the smooth running of the café floor when required.

Customer Service

• Deliver a consistently high standard of customer service and ensure customers receive a warm, friendly and efficient experience.
• Encourage a strong customer-focused approach across the café team.
• Respond professionally to customer queries, feedback and concerns, resolving issues where appropriate or referring them to management.
• Ensure customers are never rushed and receive attentive service throughout their visit.

Café Operations

• Support the opening, closing and daily preparation of the café.
• Ensure the café floor, counters, service stations and customer areas are clean, organised and presented to a consistently high standard.
• Monitor service throughout the day and respond quickly to busy periods or operational requirements.
• Ensure counters, fridges and service areas are replenished throughout the day.
• Support the efficient flow of service between front-of-house, barista and kitchen teams.
• Ensure food and beverages are served and presented to Arboretum standards.

Cash Handling & Stock

• Ensure till and cash-handling procedures are followed correctly.
• Support stock control, replenishment and stock rotation across café service areas.
• Monitor stock levels during service and highlight shortages or requirements to management.
• Help minimise waste and ensure products are handled appropriately.

Food Safety, Hygiene & Health & Safety

• Ensure food safety, hygiene and health and safety procedures are followed at all times.
• Maintain high standards of cleanliness throughout all café and service areas.
• Ensure team members follow safe working practices and company procedures.
• Identify and report any health and safety, food safety or operational concerns to management promptly.

What We’re Looking For

The ideal candidate will:

• Have previous experience in a café, restaurant or busy hospitality environment.
• Ideally have previous supervisory or team-leading experience.
• Be confident leading and supporting a team during busy service periods.
• Have a genuine passion for excellent customer service.
• Be organised, reliable and able to prioritise effectively.
• Have strong communication and interpersonal skills.
• Be comfortable dealing with customer queries and resolving day-to-day issues.
• Have a good understanding of food hygiene and health and safety requirements.
• Be able to remain calm and professional in a busy, fast-paced environment.
• Be flexible and willing to work weekdays, weekends and public holidays as required.

Why Work With Us?

• A friendly and supportive working environment.
• Opportunities for learning, development and career progression.
• Staff discounts across Arboretum retail and café.
• Daytime working hours.
• Employee Referral Scheme.
• Employee Recognition Awards.
• Free staff parking.

If you're a natural team leader who enjoys working with people, takes pride in excellent service and thrives in a busy café environment, we’d love to hear from you. Apply today and become part of the Arboretum Kilquade team.

Job Type: Full-time

Benefits:

• Bike to work scheme
• Company events
• Employee discount
• On-site parking

Ability to commute/relocate:

• Greystones, County Wicklow: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• What makes you the right person for this role?
• Are you available Monday- Sunday?

Experience:

• Cafe Supervisor: 2 years (required)

Work Location: In person