Hearth and Hill

OVERVIEW
Since its founding in 2018, Hill Top Hospitality has been committed to "Inspiring our associates, thrilling our guests, and enriching our community." We've become one of Utah's largest and most acclaimed independent restaurant and catering groups by working hard and collaboratively to deliver on that commitment, each and every day. Associates come first because of their singular importance to our family-culture organization. We inspire associates with industry-best benefits, career-development mentoring and opportunities, and a supportive, respectful environment. Thank you for your interest in joining our team!
POSITON SUMMARY
The Café Supervisor supports daily operations by fostering a positive, efficient, and guest-focused environment. This full time role ensures high service standards, team development, and product quality while directly supervising Baristas and Café Attendants at Hill's Kitchen Sugar House. The Café Supervisor also serves as Manager on Duty.
Operations
<ul>
<li>Maintain a clean, organized, and fully stocked café; assist with receiving and distributing shipments.</li>
<li>Perform POS, front- and back-of-house functions, including opening/closing procedures.</li>
<li>Ensure proper staffing and scheduling; uphold customer service standards and break compliance.</li>
<li>Oversee cash handling procedures and accountability for all payments.</li>
<li>Support sales promotions, merchandising, and café cleanliness.</li>
<li>Promote safe work habits; report hazards, incidents, and accidents promptly.</li>
</ul>
Service
<ul>
<li>Deliver gracious, personalized hospitality and resolve guest concerns proactively.</li>
<li>Model and coach fast, friendly, and consistent service; build rapport with regular guests.</li>
<li>Monitor and encourage team performance to meet service standards.</li>
</ul>
Product
<ul>
<li>Follow recipes and preparation procedures to ensure consistent quality.</li>
<li>Educate team members on menu items, blends, and preparation methods.</li>
<li>Order beverages, food, and supplies; control beverage cost of goods sold.</li>
<li>Maintain recipe sheets and cleanliness standards.</li>
<li>Support café marketing by providing social media content on specials and new items.</li>
</ul>
Training &amp; Leadership
<ul>
<li>Lead, coach, and train team members on standard operating procedures and performance expectations.</li>
<li>Provide feedback and encourage professional growth.</li>
<li>Foster clear, positive communication across the team.</li>
</ul>
QUALIFICATIONS
<ul>
<li>High school diploma or equivalent required; 1+ year of specialty coffee or retail experience, supervisory experience preferred.</li>
<li>Strong organizational and multitasking skills.</li>
<li>Basic computer knowledge, including POS and web-based systems.</li>
<li>Ability to work weekends</li>
<li>Excellent verbal and written communication in English.</li>
<li>Physical requirements: standing for 8 hours, bending, and lifting up to 30 lbs.; handling food, hot beverages, and sharp objects.</li>
</ul>
Join our dynamic team where your skills will shine, and your contributions will make a difference in creating unforgettable experiences for our guests!
We are an equal opportunity employer!
Benefits:
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Employee discount</li>
<li>Health insurance</li>
<li>Paid training</li>
</ul>
Work Location: In person
Pay: $20.00 - $25.00 per hour
Expected hours: 35.0 – 40.0 per week
Benefits:
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Employee discount</li>
<li>Flexible schedule</li>
<li>Health insurance</li>
<li>Paid training</li>
<li>Vision insurance</li>
</ul>
Work Location: In person

Café Supervisor (Full Benefits)

Café Supervisor (Full Benefits)

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