Cafe Supervisor - Jerantut Square Drive Thru

Café Supervisor

Our Blend

At The Coffee Bean & Tea Leaf®, our purpose is to help people Find Their Flavor through uplifting experiences that make their day better. Every cup we serve is an opportunity to deliver "Simply the Best" coffee and tea experience.

Our Brew Crew is made up of passionate and collaborative people who are empowered to grow, make an impact, and build meaningful careers. If this sounds like you, we'd love to have you join us.

This is where you Find Your Flavor.

Brew Crew Opportunity

We're looking for warm, attentive Café Supervisors who are passionate about creating great guest experiences and helping others Find Their Flavor. As part of our Brew Crew, you'll lead by example, support the daily operations of the café, and help deliver a "Simply the Best" coffee and tea experience.

Key Responsibilities

In this role, you will:

· Lead the Brew Crew during shifts to deliver exceptional guest experience and operational excellence.

· Support the Café Manager in the day-to-day running of the café, ensuring smooth operations and consistent execution of brand standards.

· Prepare and serve high-quality beverages, food, and merchandise while leading by example on the café floor.

· Guide, coach, and support team members to deliver outstanding guest experiences.

· Resolve guest feedback and service issues professionally and promptly.

· Monitor product quality, food safety, cleanliness, and health and safety standards.

· Manage cash handling, opening and closing procedures, and stock replenishment accurately and responsibly.

· Support the onboarding and training of new Brew Crew members.

· Maintain a clean, safe, and welcoming café environment.

Your Ingredients

We're looking for people who are passionate about creating great guest experiences and helping others Find Their Flavor.

· Previous experience in a café, retail, food & beverage, or hospitality environment, with supervisory experience preferred.

· Passion for delivering exceptional guest experience and leading by example.

· Strong communication and interpersonal skills.

· Ability to work efficiently in a fast-paced environment while maintaining quality and attention to detail.

· Ability to motivate, coach, and work collaboratively with a team.

· Flexibility to work a variety of shifts, including weekends and public holidays.

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

This section can be updated where it is legally required (e.g. For Los Angeles; we should provide bullet points with pay, flexible scheduling, etc.) or can be updated to reflect local nuances and perks on rewards.

Our ‘FROTH’ VALUES

We believe in the fundamental truths that guide us through our daily lives:

· F*RIENDLINESS -* We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.

· RESPECT - We are inclusive and honour each other’s values, opinions and diversity.

· OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.

· TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.

· HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

Job Type: Full-time

Pay: Up to RM2,400.00 per month

Benefits:

• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Jerantut: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)

Work Location: In person