Cafe's Supervisor

• Supervise and manage the daily operations of the cafe/restaurant to ensure smooth and efficient service.
• Lead, guide, and monitor front-of-house and service staff to maintain high performance and service standards.
• Ensure all staff follow company SOPs, food safety, hygiene, and workplace safety procedures.
• Monitor food and beverage quality, presentation, portion control, and service standards.
• Manage staff scheduling, attendance, shift allocation, and daily task assignments.
• Handle customer enquiries, feedback, and complaints professionally and promptly.
• Monitor inventory, stock levels, wastage, and assist with stock ordering when required.
• Ensure the outlet is clean, organized, well-maintained, and properly prepared before and during operations.
• Monitor daily sales, cash handling, POS transactions, and closing procedures.
• Conduct staff briefings and provide on-the-job training to improve service and operational efficiency.
• Coordinate with kitchen and management teams to ensure smooth communication and workflow.
• Identify operational issues and take appropriate action to resolve them.
• Prepare daily operational reports and provide feedback to management.
• Support promotional activities, events, and other tasks assigned by management.

Job Requirements:

• Minimum 1–2 years of experience in a cafe, restaurant, F&B, hospitality, or related industry.
• Previous experience in a supervisory or team leader position is preferred.
• Strong leadership and people-management skills.
• Good communication and customer service skills.
• Able to work in a fast-paced environment and handle multiple tasks efficiently.
• Able to manage staff schedules, daily operations, and shift responsibilities.
• Knowledge of food safety, hygiene, and F&B operational procedures.
• Basic knowledge of inventory management, stock control, and cash handling.
• Able to handle customer complaints and operational issues professionally.
• Proficient in basic computer applications and POS systems is an advantage.
• Willing to work on shifts, weekends, and public holidays when required.
• Responsible, proactive, reliable, and able to work independently.
• Able to lead and motivate a team while maintaining a positive working environment.
• Good command of English and Bahasa Malaysia; additional languages are an advantage.