Cage Service Associate

Specific Job Functions

• Provide excellent service consistent with the property’s Platinum service standards to ensure the guest has a positive and memorable experience at TI.
• Stay up-to-date on TI products, services and incentives in order to effectively inform guests about their options while visiting TI.
• Greet each guest with a warm and sincere welcome.
• Promote at least one TI product, service or incentive with each guest, to establish guest rapport.
• Thank guests for their patronage at the conclusion of each transaction.
• Maintain a professional, courteous and friendly atmosphere to ensure efficient operations and provide the guest with an extraordinary gaming experience.
• Minimize guest wait times by accurately completing transactions.
• Redeem guest’s chips, and slot machine tickets .
• Handle cash for cash exchanges.
• Accept marker payments and front money deposits.
• Issue cage markers and customer deposit withdrawals.
• Utilize computer terminals for the cashing of personal checks for guests.
• Maintain chip purchases and EZ Pay Ticket purchases (slot machine tickets).
• Perform credit/debit card transactions through cash advance systems.
• Assist guests in applying for Casino Credit Lines and Front Money Deposits.
• Create Player’s Club accounts as needed.
• Exchange foreign currency and foreign chips for guests.
• Maintain all financial documents and company assets in a neat and organized manner.
• Ensure turn-ins are completed within established guidelines and timeframes.
• Maintain a thorough knowledge of Title 31.
• Enter cash transactions and negotiable items into the Title 31 system.
• Balance bank at the end of shift by making sure to start and end the shift with the same amount of money.
• Adhere strictly to all Gaming Regulations.
• Perform all duties as deemed necessary for the success of the department.

Qualifications

• High school diploma required.
• Must be able to acquire a Gaming License.
• At least one year of customer service experience.
• Prior cash handling experience required (at least one year of experience).
• Basic computer skills are necessary.
• Experience with sales and marketing techniques preferred.
• Must be able to bend, crouch, kneel, stand and walk for extended times, carry/life up to 45 pounds.
• Must be able to work in casino environment with possible exposure to: dust/dirt, high noise levels, and smoke.