TISCO Financial Group Public Company Limited
Call Analyst
Skills
18 days ago
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Important information
Contract type:
Permanent
Location:
Bangkok, Thailand
Work mode:
Hybrid
Published on:
8 October 2026
What they need
About the role
Analyze customer behavior served through the customer service center via telephone and various digital channels to develop appropriate and highly efficient services, with continuous and consistent monitoring, along with proposing guidelines for improvement and further development as appropriate.
Key responsibilities
- Analyze customer behavior data from the customer service center across phone and digital channels to improve service quality and efficiency
- Monitor service performance continuously and consistently
- Propose guidelines for service improvement and development
- Analyze data and prepare reports on customer service usage and call center staff performance to accurately reflect departmental operations
- Ensure customers do not wait on hold longer than specified timeframes
- Use tools such as MS Office, Power BI, and AI tools proficiently
- Coordinate and collaborate with internal and external departments to ensure smooth customer service delivery
About you
- Strong skills in data analysis, interpretation, report preparation, and presentation
- Creative thinking in designing service tools based on customer behavior
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