Call and Chat Support

Call & Chat Support Representative

Location: Lahore, Pakistan
Job Type: Full-Time
Department: Customer Support

Job Overview

We are looking for a Call & Chat Support Representative to provide excellent customer service through phone calls and online chat. The ideal candidate should have strong communication skills, a customer-focused attitude, and the ability to handle customer queries professionally and efficiently.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries through live chat, WhatsApp, email, and other communication channels.
• Understand customer concerns and provide accurate and timely solutions.
• Follow up with customers regarding unresolved issues and requests.
• Maintain clear and accurate records of customer interactions.
• Escalate complex issues to the relevant department or supervisor.
• Build positive relationships with customers and ensure a high level of customer satisfaction.
• Follow company policies, support procedures, and communication standards.
• Meet assigned customer service and response-time targets.
• Provide regular feedback on common customer issues and complaints.

Requirements

• 1–2 years of experience in customer support, call center, chat support, or a similar role.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and problem-solving skills.
• Comfortable handling multiple customer conversations simultaneously.
• Good computer skills and familiarity with CRM/support tools.
• Ability to work under pressure and manage difficult customers professionally.
• Customer-focused attitude with strong attention to detail.
• Ability to work flexible shifts when required.

Preferred Skills

• Experience with CRM or helpdesk software.
• Excellent verbal and written communication skills in English.
• Experience handling international customers.
• Previous experience in an IT/software company will be a plus.
• Strong typing and multitasking skills.

What We Offer

• Competitive salary package.
• Professional and collaborative work environment.
• Growth and learning opportunities.
• Performance-based incentives where applicable.

Pay: Rs70,000.00 - Rs90,000.00 per month

Work Location: In person