Call Auditor

About the Role
We are looking for an experienced Call Auditor with 2–3 years of experience in Sales to monitor, evaluate, and improve sales calls. The ideal candidate should have strong listening, communication, analytical, and reporting skills, with a good understanding of real estate sales processes.

Key Responsibilities

• Monitor and audit sales calls to evaluate call quality and sales performance.
• Ensure sales executives follow the company's calling process, scripts, and guidelines.
• Evaluate calls based on communication, product knowledge, customer handling, pitching, follow-up, and conversion approach.
• Identify gaps in sales conversations and provide constructive feedback to the sales team.
• Prepare daily/weekly call audit reports and share key observations with management.
• Track recurring issues and highlight areas requiring improvement or training.
• Ensure proper lead handling, follow-up, and CRM process compliance.
• Review whether customer requirements are correctly understood and recorded.
• Coordinate with Sales/MIS/Training teams regarding call quality and performance gaps.
• Maintain audit records and ensure accuracy and confidentiality of customer information.

Requirements

• 2–3 years of experience as a Call Auditor/Quality Analyst in Sales.
• Strong understanding of real estate sales and customer-handling processes.
• Excellent Hindi and English communication skills.
• Good listening and analytical skills.
• Ability to identify sales gaps and provide practical feedback.
• Good knowledge of Excel/Google Sheets and reporting.
• Experience with CRM systems is an added advantage.
• Self-disciplined and comfortable working independently in a Work From Home environment.
• Stable internet connection and a suitable setup for remote work.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person