CALL CENTER AGENT

Essential Job Responsibilities:

• Answers and triages inbound calls in a high volume call center.

• Assists patients and caregivers with various inquiries and provides general assistance to other callers in a timely manner.

• Receives and forwards patient requests to appropriate clinical staff in a timely manner.

• Enters patient information into the electronic health records (EHR) system.

• Recognizes and escalates complex issues to the Call Center Team Lead or Manager for guidance.

• Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.

• Performs other duties as assigned.

Important Note: As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to
complete. Prior to submitting your application for the role, click here (https://assessment.predictiveindex.com/bo/CVX0/CCRole) to start the assessment.

Behaviors

Preferred

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.