Call Center Agent

We’re hiring a Call Center Agent for our Indianapolis team. This is a customer-facing position, so we’re looking for someone who is friendly, professional and comfortable speaking with different people throughout the day.

You’ll handle incoming customer calls, answer questions, provide accurate information and help make sure each caller receives a helpful and professional experience. You’ll also work with a wider team when a request needs additional support.

What your day could look like

• Answer incoming customer calls in a professional manner
• Respond to customer questions and general enquiries
• Help with account, order and service-related requests
• Provide clear and accurate information
• Update customer records and call notes
• Follow up on requests that require further assistance
• Transfer or escalate calls when needed
• Follow established processes and procedures
• Maintain a friendly and helpful approach throughout each interaction
• Work with colleagues to resolve customer issues efficiently

The kind of person we’re looking for

You should be comfortable speaking with different types of customers and able to listen carefully before responding. Good communication, reliability and a positive attitude are important for this role.

Previous experience in call center, customer service, retail, hospitality, reception or administration can be helpful, but we’re open to candidates who are looking to build their customer service experience.

Your working hours

Full-Time | 8:30am–5:00pm | Monday–Friday
Indianapolis, IN | On-site | No scheduled weekends

Training will be provided on our systems, processes and customer service procedures.

Ready to apply?

If you’re looking for a full-time Call Center Agent job in Indianapolis where you can develop your communication and customer service skills while working as part of a supportive team, we’d like to hear from you.

Apply with your current resume to be considered for the Call Center Agent position.

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• Health insurance

Work Location: In person