Call Center Agent

Call Center Agent

Austin, TX
Full-time | Monday–Friday | 8:30am–5:00pm
On-site | Permanent position

Be the Voice Customers Can Count On

When customers call, they want to speak with someone who listens, understands the issue, and knows what to do next. As a Call Center Agent, you’ll handle incoming calls, answer questions, resolve routine concerns, and make sure customers receive clear and helpful support.

This role is ideal for someone who communicates confidently, stays calm under pressure, and enjoys working directly with people.

Your Day-to-Day

• Answer incoming customer calls professionally and efficiently
• Listen carefully to understand customer questions and concerns
• Provide accurate information about products, services, and processes
• Resolve routine customer issues during the initial call where possible
• Follow up on requests that require additional action
• Document calls, customer information, and outcomes accurately
• Update customer records and internal systems
• Transfer or escalate complex issues to the appropriate team
• Explain next steps clearly to customers
• Make outbound calls when follow-up is required
• Work with other departments to resolve customer requests
• Follow call handling, customer service, and company procedures
• Help maintain a professional and positive customer experience

What We’re Looking For

Previous experience in a call center, customer service, sales, or another communication-focused role is preferred. We’re looking for someone who can demonstrate strong communication skills, confidence when speaking with customers, and the ability to handle conversations professionally.

You should be someone who:

• Communicates clearly and professionally
• Is comfortable speaking with customers by phone
• Listens well and asks the right questions
• Can remain professional when handling difficult conversations
• Pays attention to detail when recording information
• Can work with computers and customer service systems
• Manages multiple requests without losing accuracy
• Knows when to resolve an issue and when to escalate it
• Is reliable and comfortable working as part of a team

Training will be provided on company systems, procedures, and services.

Schedule

Monday–Friday, 8:30am–5:00pm
Full-time, permanent
On-site in Austin, TX

Ready to Join the Team?

If you’re confident speaking with people, enjoy solving problems, and want to build your customer service experience in a professional call-center environment, we’d like to hear from you.

Please submit your current resume to be considered.

Equal Opportunity Employer.

Pay: $23.68 - $28.57 per hour

Benefits:

• 401(k)
• On-the-job training
• Parental leave

Work Location: In person