Call Center Agent

Job Overview

Join the exciting team at Dial Hawks in Riverdale, GA! We are a fast-growing company dedicated to helping homeowners explore mortgage refinance opportunities that can improve their financial situation. Our agents connect homeowners with lending institutions to discuss options such as lowering mortgage interest rates or utilizing home equity to access cash, both of which can help save money and create financial flexibility.

We are seeking motivated, energetic, and professional Call Center Agents who are ready to learn and grow with our company. No experience is required—we provide paid training and all the tools needed for success. If you enjoy talking with people, thrive in a fast-paced environment, and are looking for an opportunity to earn hourly pay plus commission, we want to meet you!

Pay: $12.00-$20.00 per hour + Commission

This is a 1099 independent contractor position, meaning you are responsible for your own taxes and benefits

Schedule:

• Monday – Wednesday: Business Casual Attire
• Thursday – Friday: Dress Down Attire
• Weekends Off

Duties

• Make approximately 400 outbound calls daily using our automated dialing system
• Speak with homeowners and ask a series of qualifying questions
• Accurately enter customer information into company systems while maintaining active phone conversations
• Connect qualified homeowners with lending institutions by completing a minimum of 4 transfers per day
• Maintain professionalism, excellent phone etiquette, and positive customer interactions at all times
• Follow company scripts, compliance guidelines, and quality assurance standards
• Demonstrate accountability, punctuality, and consistent attendance
• Navigate multiple computer systems efficiently while documenting customer information
• Meet daily performance expectations and productivity goals
• Participate in coaching sessions and ongoing training opportunities to improve performance

Training

We provide comprehensive training for all new hires.

• No previous experience required
• Training lasts 3 days
• Training is paid after successful attendance on all training days and completion of your first full working shift
• Continuous support and coaching are provided to help you succeed

Quality & Compliance

At Dial Hawks, we are committed to maintaining high-quality customer interactions. Our Quality Assurance Department monitors calls to ensure professionalism, compliance, and customer service standards are consistently met. Agents are expected to follow all training, company procedures, and quality guidelines.

Experience

• No experience necessary—we will train the right candidates
• Strong communication and listening skills
• Professional phone etiquette and customer service mindset
• Basic computer and data entry skills
• Ability to multitask while speaking on the phone and entering information into computer systems
• Dependable, punctual, and accountable
• Positive attitude with a willingness to learn and grow
• Sales, call center, customer service, or outbound calling experience is a plus but not required

What We're Looking For

• Self-motivated individuals who enjoy speaking with people
• Team players who contribute to a positive workplace culture
• Professionals who take pride in their work and attendance
• Goal-oriented individuals who are excited about earning commission in addition to hourly pay
• Candidates who can maintain focus and productivity in a fast-paced call center environment

Join Dial Hawks and start building a rewarding career where your effort is recognized, your growth is supported, and your earning potential is unlimited!

Pay: $12.00 - $20.00 per hour

Benefits:

• On-the-job training

Work Location: In person