Call Center Agent

Call Center Agent

Austin, TX
Full-time | Monday–Friday | 8:30am–5:00pm
On-site | Permanent position

Make Every Conversation Count

We’re looking for a Call Center Agent to support customers from our Austin office. You’ll handle incoming calls, understand what customers need, provide accurate information, and make sure each request is handled or directed to the right team.

The role is structured but varied, so it would suit someone who communicates confidently, listens carefully, and can stay organized while managing different customer requests throughout the day.

Day to Day

• Handle incoming customer calls professionally
• Listen to customers and understand the reason for each call
• Provide accurate information about products, services, and processes
• Answer routine questions and resolve straightforward concerns
• Make outbound calls when follow-up is required
• Record call details and update customer information accurately
• Schedule follow-ups and monitor outstanding requests
• Transfer or escalate calls when additional support is required
• Coordinate with internal teams to help resolve customer issues
• Follow established call-handling and customer service procedures
• Maintain organized customer records and documentation
• Handle customer information appropriately and maintain confidentiality

What’s Important

You’ll need clear communication skills, good organization, basic computer knowledge, and a professional approach when speaking with customers.

Previous call center, customer service, reception, client support, or telephone-based experience is useful, although training on our systems and processes will be provided.

We’re looking for someone who can listen carefully, manage multiple requests, follow established procedures, pay attention to detail, and remain professional during challenging conversations.

Working Week

$18–$22 per hour, depending on experience
Monday to Friday
8:30am–5:00pm
Full-time, permanent
On-site in Austin, TX

Please apply with your current resume to be considered for the Call Center Agent position.

We are an equal opportunity employer and consider qualified applicants in accordance with applicable federal, state, and local laws.

Pay: $20.57 - $24.59 per hour

Benefits:

• 401(k)
• On-the-job training
• Parental leave

Work Location: In person