Call Center Agent

Eaton’s Corporate Sector division is currently seeking a Call Center Agent.

What you’ll do:

Job summary

Provide single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton’s manufacturing plants and warehouses. Candidate should demonstrate the ability to manage multiple tasks.

Job responsibilities

A. Fulfill order management related activities for distributors.

B. Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement).

C. Identify and implement process improvements.

D. Maintain daily usage of the Customer 360 tool.

E. Change notice management.

F. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations.

G. Ability to handle high-pressure, fast-paced environment requiring diligence to detail.

H. Proven analytical and critical thinking skills.

I. Ability to constructively manage conflicts and discrepancies towards positive resolution.

J. Prioritizing customer demand to assist with improved product flow.

K. Work with finance team to resolve customer credit requests.

Qualifications:

Education level required

Bachelor degree necessary.

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Years and area of experience required

Minimum customer interaction experience (2 years)

Skills:

Technical knowledge

Knowledge of CRM software and SAP

Strong knowledge of Microsoft Office (word, excel, email, internet)

Strong listen, written and verbal communication skills

Knowledge of Vista, VOTW and Mentor software

High Ability to speak, write, and read English – Fully bilingual

Soft skills

Drive for results

Makes Decisions & Solves Problems

Demonstrates a Collaborative Style

Promotes and Champions Change

Business Acumen

Pursues personal development

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.