Call Center Agent

Description:

About Strive Global Events

At Strive Global Events, we believe that every event is an opportunity to tell a story, build connections, and inspire action. As a global agency specializing in event management and marketing, we blend creativity, strategy, and innovation to deliver experiences that leave a lasting impression.

About the Role

We are seeking a motivated and customer-focused Call Center Agent to join our team in Atlanta, GA. In this role, you will serve as a key point of contact for clients, customers, guests, and internal teams by providing friendly and professional assistance over the phone. This entry-level opportunity is ideal for someone who enjoys communicating with people, answering questions, resolving basic concerns, and contributing to a fast-paced team environment. Paid training and ongoing support are provided.

Responsibilities

• Answer incoming calls and assist customers, clients, and guests with questions and service-related requests
• Provide clear and accurate information regarding company services, events, schedules, and general inquiries
• Handle customer concerns professionally and work to provide timely resolutions
• Document customer interactions, requests, and follow-up information accurately
• Make outbound calls when needed to confirm information, appointments, event details, or customer requests
• Transfer calls and escalate complex questions or concerns to the appropriate team member
• Communicate with internal departments to coordinate customer needs and provide accurate updates

Requirements:

Qualifications

• High School Diploma or equivalent required
• Customer service, hospitality, retail, or call center experience preferred but not required
• Strong communication and interpersonal skills
• Friendly, dependable, and professional demeanor

What We Offer

• Competitive weekly pay
• Paid training and ongoing support
• Opportunities for advancement
• Supportive and team-oriented work environment
• Hands-on experience with events and customer engagement