Call Center Agent

We are looking for a confident, motivated, and customer-focused Call Center Agent to join our sales team. The ideal candidate will communicate professionally, understand customer needs, and present telecom products and services clearly and persuasively.

In this role, you will promote telecom packages, generate and follow up on leads, respond to customer inquiries, process sales requests, and build positive customer relationships.

Key Responsibilities

• Promote and sell telecom products, packages, and services to prospective customers.
• Generate leads through outbound calls, referrals, and other approved channels, and follow up consistently.
• Explain plans, pricing, offers, and service details clearly and accurately.
• Identify customer needs and recommend suitable packages.
• Address customer questions and objections professionally.
• Process sales orders, activations, and related documentation accurately.
• Keep records of customer interactions, leads, follow-ups, and sales activity up to date.
• Follow company scripts, sales procedures, and service standards.
• Work toward assigned daily and monthly sales targets and KPIs.
• Coordinate with internal teams on activations, follow-ups, and customer issues.

Requirements

• Experience in a call center, telesales, telecom sales, customer service, or field sales is preferred.
• Strong verbal communication, listening, and customer-handling skills.
• A confident, persuasive approach and the ability to work toward targets.
• Ability to explain products and pricing and respond to customer concerns.
• Basic computer and data-entry skills.
• Professionalism, punctuality, and a willingness to learn.

What We Offer

• Competitive commission structure
• Target-based compensation
• Performance-based incentives, where applicable
• Professional training and guidance
• Career development opportunities
• Supportive work environment

Application Question(s):

• How much experience do you have with call center?
• Are you comfortable with target based compensation structure?

Work Location: In person