Call Center Agent

Call Center Agent

The Voice Behind the Customer Experience

Every call is an opportunity to help someone get an answer, solve a problem, or simply feel heard. We’re looking for a Call Center Agent in Birmingham, AL who can communicate clearly, stay professional, and handle different conversations throughout the day.

You’ll handle a variety of calls, answer questions, provide information, and make sure each customer receives clear and helpful support. The role would suit someone who is confident speaking with people, stays calm under pressure, and enjoys a busy working environment.

Day to Day

• Answer incoming customer calls and understand the reason for each enquiry
• Listen carefully and provide accurate information or assistance
• Help customers with questions relating to services, accounts, or orders
• Document calls, customer information, and follow-up actions accurately
• Make outbound calls when required to follow up on customer requests
• Resolve straightforward issues during the initial conversation
• Escalate more complex enquiries to the appropriate team
• Navigate internal systems while speaking with customers
• Follow established procedures and customer service standards
• Maintain a professional approach across every customer interaction

What’s Important

You’ll need strong verbal communication skills, good listening ability, basic computer confidence, and a positive approach to customer service.

Previous call center, customer service, retail, hospitality, reception, sales, or office experience is useful, although training on our systems and procedures will be provided.

We’re looking for someone who can stay calm during busy periods, manage different conversations throughout the day, and communicate confidently without losing attention to detail.

Working Week

Monday to Friday
8:30am–5:00pm
Full-time, permanent
Office-based in Birmingham, AL

Please apply with your current resume to be considered for the Call Center Agent position.

We are an equal opportunity employer and consider qualified applicants in accordance with applicable law.

Pay: $20.93 - $24.82 per hour

Benefits:

• 401(k)
• On-the-job training
• Paid time off
• Parental leave

Work Location: In person